Licensed Service Agent, Customer Solutions Center @Simplybusiness

[Hiring] Licensed Service Agent, Customer Solutions Center @Simplybusiness

Mar 29, 2025 - Simplybusiness is hiring a remote Licensed Service Agent, Customer Solutions Center. 💸 Salary: unspecified. 📍Location: USA.

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Role Description

The Customer Solutions Center (CSC) is the sales & service department at Simply Business - striving to provide a great experience to all current and future customers! We are seeking customer-centric and detail-oriented individuals to join our growing team as Licensed Service Agents within the CSC. As a Licensed Service Agent, you will act as the primary contact for direct customer service inquiries.

Handle customer service inquiries via inbound and outbound calls, direct email, and ZenDesk Customer Service software
Meet or exceed service level targets
Resolve customer issues effectively while delivering a positive customer experience
Assist customers in making policy changes
Process policy cancellations & rewrites as appropriate
Quote and process policy renewals
Send Certificates of Insurance & policy documents as requested
Use relevant systems to update information on customer accounts
Ensure a smooth process is followed regarding payment of premiums and the issue of documentation
Effectively manage call backs and follow ups
Identify opportunities to improve customer service processes and enhance the customer experience
Adhere to all compliance and quality standards

Qualifications

Licensed Property & Casualty Producers
1+ year experience in Customer Service in commercial insurance or a complex insurance environment
Proven track record of achieving or exceeding service level targets
Ability to clearly communicate information about our insurance products to each customer
Agility to deal with different customer concerns, questions, and objections
Excellent communication and customer service skills
Flexibility to adapt one's style to engage with different customers in the right way
Strong attention to detail
Computer literacy with the ability to navigate and use multiple systems

Benefits

Group plan for medical, dental, vision, and prescription drug coverage
Short term disability, long term disability, and life insurance coverage
Participation in the Company’s bonus program
Participation in 401(k) plan with a 5% employer match
Commuter benefits to help cut down on parking and public transit costs
25 days of vacation time plus 10 sick days and 10 company holidays
A genuine investment in your learning and development
Regular team outings and volunteer opportunities
An awesome office space
A hybrid working model, giving our employees great choice and flexibility to work in a way that’s best for their particular job, their teams, and their lives

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Before You Apply

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Back to Remote jobs > Customer Service

Licensed Service Agent, Customer Solutions Center @Simplybusiness

Customer Service

Salary 💸 unspecified	Remote Location USA
Job Type full-time	Posted Mar 29, 2025

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️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Licensed Service Agent, Customer Solutions Center @Simplybusiness

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