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Customer Service
Customer Solutions Associate
@28 Ancestry Ireland Unlimited Company
[Hiring] Customer Solutions Associate @28 Ancestry Ireland Unlimited Company
Apr 02, 2025 - 28 Ancestry Ireland Unlimited Company is hiring a remote Customer Solutions Associate. 💸 Salary: €31,470 plus bonuses and benefits. 📍Location: Ireland.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Customer Solutions Associate (CSA) focusing on retention, you will report to a Team Manager. You'll work in a call-centre environment where you'll be challenged daily and hear fascinating stories from our members. This is a fast-paced role that is constantly evolving to meet the needs of our members.
- You must be available to start on 23rd of May 2025 and be available for 4 weeks training (paid).
- This role has a set shift: 2:30pm – 11pm Monday through Friday.
- You will be required to attend the office in-person once every 3 months for collaboration with your team.
- You have the choice and flexibility to work where you like within the Republic of Ireland, but you must have sufficient WiFi to enable you to work from home.
What you will do:
- Build a positive experience with our customers through telephone and live chat; whilst navigating multiple software applications and technologies simultaneously.
- Provide a tailored interaction with the member, adding value to every contact.
- Pioneer through customer issues, solve problems and recommend the best solutions.
- Keep updated with business and product information and use this knowledge to help customers.
- Achieve and maintain targets against customer service, sales and retention, efficiency, QA, and issue resolution targets.
Qualifications
- Passion for customer service.
- Experienced salesperson with a proven ability to upsell and retain customers.
- Experience navigating between multiple channels of support.
- Enjoy meeting challenges and targets.
- Problem solver who works well as part of a team.
- Experience working from home is desirable but not essential.
Requirements
- Phone-call with our recruiter - 30 mins.
- Technical Skills Assessment - 20 mins.
- Typing Speed Written Communication Home Internet Requirement Form.
- Interview - 90 mins.
- Live Call Assessment.
- Live Chat Assessment.
- Competence-based interview.
Benefits
- Annual salary is €31,470.
- RSU - Restricted Stock Units.
- Annual Performance Based Bonus.
- 25 days holidays per year (pro rata) plus 10 bank holiday days (excluding training).
- Health and dental care for you and your dependents.
- Monthly WiFi reimbursable allowance of $105.
- Further Education Reimbursement.
- LinkedIn Learning courses for all employees.
- An Ancestry All Access Subscription and an AncestryDNA kit to get you started on your own journey of discovery.
- Four paid weeks of training.
- Ongoing coaching and development from your team manager.
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| 📍 | Be aware of the location restriction for this remote position: Ireland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
€31,470 plus bonuses and benefits
|
Remote
Location
Ireland
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Ireland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
