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Customer Service
Senior Customer Onboarding Consultant
@Voxie Inc
[Hiring] Senior Customer Onboarding Consultant @Voxie Inc
Apr 02, 2025 - Voxie Inc is hiring a remote Senior Customer Onboarding Consultant. đź’¸ Salary: $90,000 - $125,000. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Senior Customer Onboarding Consultant - Franchise, you will work with our largest customers to implement Voxie’s intelligent SMS platform. You’ll leverage deep knowledge of Voxie’s solutions, a strong commitment to customer experience, along with your extensive experience with project management to ensure a seamless client implementation and set the foundation for a successful long-term partnership.
In this role you'll have the opportunity to independently lead projects, create/refine processes, and collaborate across all departments.
What You Will Do
- Proactively manage the implementation process from end-to-end to achieve customers'/Voxie’s target timelines and success criteria
- Deeply understand our clients customer journey, use cases/pain points and align them to Voxie’s solutions
- Define, document, and communicate customer workflows, including SMS copy/cadence, compliance best practices, integration requirements, Voxie technical workflows and more
- Maintain customer records by updating account information, meeting notes, and task status using project management tools and methodologies
- Communicate technical requirements and timelines to various internal/external departments and with multiple third-party vendors to ensure project progress
- Partner with our data team to ensure client ROI and satisfaction
- Build strong relationships with key customer stakeholders to effectively drive adoption of solutions and identify opportunities for future expansion
- Partner with Sales, Engineering, Customer Success, and Support to ensure seamless hand-offs
- Collaborate internally with key stakeholders to improve product offerings, troubleshoot customer issues, and provide feedback on product enhancements
- Play a key role in the development and documentation of processes and best practices
Qualifications
- 3+ years of hands-on experience in a consultative onboarding role, supporting large franchise / multi-location organization and/or enterprise-level customers co-developing communication strategies
- Bonus: prior experience at an early-stage SaaS company
- 2+ years experience in marketing technology, SMS for consumer communications, and/or email/digital marketing to act as a partner and enable customers to scale and grow with Voxie
- Proven ability to build and improve customer journeys/processes from the ground up
- Demonstrated project management experience, deploying multiple projects simultaneously in a fast-paced environment
- Stellar communication, presentation, and relationship-building skills and experience working with Marketing and IT executive leadership
- Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams
Requirements
- Estimated Salary Range: $90,000 - $125,000 based on experience
Benefits
- We know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind to. So, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business – even if you don’t meet all the requirements – please still apply and let us know so we can make sure your application gets the attention it deserves.
- If you require any accommodations throughout your interview process, please let our hiring team know and we will be more than happy to make the appropriate adjustments.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$90,000 - $125,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
