[Hiring] Hotel Reservation System Onboarding Specialist @The Access Group
Apr 01, 2025 - The Access Group is hiring a remote Hotel Reservation System Onboarding Specialist. đź’¸ Salary: $50,000 to $62,000 annually. đź“ŤLocation: USA.
Role Description
As a CRS Onboarding Specialist, you’ll be the driving force behind seamless and successful implementations of our Central Reservation System (CRS) solutions. In this role, you’ll guide clients through the onboarding process, ensuring their systems are configured for success while delivering outstanding customer experience.
You’ll thrive in a fast-paced environment where no two days are the same—managing multiple projects, solving challenges proactively, and empowering users through hands-on training. As the key link between clients and internal teams, you’ll play a vital role in optimizing CRS functionalities to enhance operational efficiency and drive business results.
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Lead CRS Implementations & Project Management
- Drive seamless onboarding and implementation of CRS solutions for new clients.
- Manage project timelines, milestones, and deliverables to ensure on-time, high-quality execution.
- Oversee scope management, assessing the impact of change requests on timelines and costs.
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Client Communication & Training
- Serve as the primary client contact throughout the onboarding process.
- Conduct virtual meetings, training sessions, and support calls to ensure system adoption.
- Provide clear, ongoing communication for a smooth transition to live operations.
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System Configuration & Optimization
- Configure the CRS system based on implementation plans (no coding required).
- Lead "Current State vs. Future State" assessments to align functionality with client needs.
- Identify opportunities for workflow improvements and operational efficiency.
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Cross-Functional Collaboration
- Partner with Product, Support, and Integration teams to troubleshoot and resolve onboarding challenges.
- Provide feedback to enhance CRS features and the user experience.
- Ensure a seamless handoff to Client Success and Technical Support for long-term success.
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Documentation & Continuous Improvement
- Maintain and refine Standard Operating Procedures (SOPs) for onboarding.
- Provide clients with updated implementation plans, project schedules, and benchmark metrics.
- Continuously optimize onboarding strategies to improve efficiency and client satisfaction.
Qualifications
- 3-5 years of experience in CRS onboarding, implementation, or hotel distribution technology.
- Strong project management skills with experience handling multiple client implementations simultaneously.
- Exceptional communication and client management skills to effectively guide customers through onboarding.
- Proven ability to analyze business needs and configure CRS solutions accordingly.
- Experience in the hospitality or SaaS industry is highly advantageous.
Requirements
- Experience with SaaS-based hospitality technology and distribution systems.
- Strong analytical, problem-solving, and organizational skills.
- Ability to adapt quickly to changing priorities and deliver in a fast-paced environment.
- Proficiency in project management tools and software.
- Willingness to travel to client sites as needed for training and implementation.
Benefits
- 22 days paid time off
- 11 company paid holidays
- Medical, dental & vision insurance
- 401(k) with 5% company match
- Short-term and long-term disability insurance
- Parental leave for birthing and non-birthing parents
- Flexible work environment
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$50,000 to $62,000 annually
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
