[Hiring] Head of Customer Support @Udelta
Mar 17, 2025 - Udelta is hiring a remote Head of Customer Support. 💸 Salary: competitive salary according to experience. 📍Location: UK, Estonia, Ukraine, Georgia, Armenia, Cyprus, Hong Kong, Mauritius.
Role Description
A team specializing in providing technology and liquidity to the financial sector, especially in the field of forex, cryptocurrencies and blockchain, is in search of a Head of Customer Support.
The company's product provides access to the liquidity of cryptocurrency exchanges, allowing companies to offer customers fast and efficient cryptocurrency transactions, integrating exchange functionality and improving the user experience.
Your tasks on the position:
- Build and manage a scalable support team, including hiring and training
- Handle escalated client issues, monitor KPIs, and improve service quality
- Optimize Zendesk workflows and reporting for efficient ticket handling
- Maintain a Help Center, update documentation, and enhance the chatbot
- Improve access to support channels and streamline operations
Qualifications
- 4+ years of experience in customer support, preferably in financial services (B2C)
- Proficiency in ticketing systems (preferably Zendesk)
- Experience with AI chatbots and Help Center documentation
- Willingness for official employment in an office or hybrid format, with a B2B contract for remote work
- Fluency in English (С1+ level)
Requirements
- Additional language skills will be a significant advantage
Benefits
- Competitive salary according to your experience and skills (the exact amount is discussed with the final candidate)
- Officially paid sick leave
- Paid vacation
- Performance-based bonuses and gifts (including Apple products)
- Performance (and salary) review - once a year
- The opportunity to work with 1st tier banks and exchanges, linked to all popular trading platforms
- Mentorship and growth opportunities within a strong team
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| 📍 | Be aware of the location restriction for this remote position: UK, Estonia, Ukraine, Georgia, Armenia, Cyprus, Hong Kong, Mauritius |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive salary according to experience
|
Remote
Location
UK, Estonia, Ukraine, Georgia, Armenia, Cyprus, Hong Kong, Mauritius
|
|
Job Type
full-time
|
Posted
Mar 17, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK, Estonia, Ukraine, Georgia, Armenia, Cyprus, Hong Kong, Mauritius |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
