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Customer Service
FMLA Leave Specialist
@Tilt
[Hiring] FMLA Leave Specialist @Tilt
Mar 20, 2025 - Tilt is hiring a remote FMLA Leave Specialist. 💸 Salary: $60,000 plus stock options. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves managing the lifecycle of employees on leave through Tilt software and various support channels.
- Providing troubleshooting support for employees and their managers
- Partnering with internal experts to serve as a resource for employees on leave
- Advocating for the customer internally by working across multiple departments
- Ongoing development of your platform and industry knowledge around leave management and compliance
- Collaborating with each account’s Customer Success Manager (CSM) to help prove value to our stakeholders
- Communicating directly with regulatory agencies, healthcare and insurance providers, and other third parties if/when necessary
Qualifications
- 2+ years of experience in a customer success or support role
- Extensive knowledge in paid and unpaid Leave of Absence across the United States
- Passion for helping people solve their problems and navigate abstract regulations
- Ability to research policies and compliance literature
- Clear, articulate, and empathetic communication style
- Thrive in a fast-paced environment and embrace technology
- Naturally self-directed, organized, and resourceful
- Familiarity with the leave compliance space
- Experience working with a startup and/or with a B2B SaaS business
Requirements
- Balance work and personal life effectively
- Get things done at a pace consistent with the business needs
- Show up and are reliable
- Encourage others to put their health and family first
- Manage multiple priorities and deadlines at once
- Focus on scale and building
- Dig in and ask questions when you don’t have all of the answers
- Show empathy and compassion towards customers
- Deal with ambiguity and work without clear direction
Benefits
- Projected annual salary range starts at $60,000 USD plus stock options (ISOs)
- Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents
- 401k + match (100% match on the first 3%, 50% match on the next 2%)
- $100 monthly to spend on “What Matters Most”
- Responsible Time Off - take what you need, when you need it!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$60,000 plus stock options
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
