Customer Success Manager @Tilt

[Hiring] Customer Success Manager @Tilt

Mar 20, 2025 - Tilt is hiring a remote Customer Success Manager. 💸 Salary: $60,000 usd + commission and stock options. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves ensuring customer satisfaction and success at Tilt by engaging with customers and advocating for their needs.

Engaging with decision-makers and key stakeholders to identify, document, and partner on success outcomes tailored to their business
Proving value and communicating progress on success via qualitative and quantitative data points
Executing on customer renewal, expansion, and advocacy opportunities
Ongoing development of your Tilt platform and industry knowledge around leave management and compliance
Maintaining accurate and up to date customer records in our CRM while prioritizing opportunity and risk
Monitoring all data and insights associated with the health of Tilt customers and responding with both proactive and reactive plays
Serving as the “voice of customer” within Tilt, advocating for them across multiple departments and identifying trends for process and product enhancements
Constantly looking for ways to improve the customer experience and customer success practice and help to develop these improvements

Qualifications

Experience in a customer success or account management role with a proven track record of high customer retention and growth
Experience with leave of absence in a multistate capacity
Personable, confident, and empathetic; known for putting others at ease and building trust and rapport quickly
Methodology and experience in asking customers the right questions to uncover what truly matters to them and their business
Passion for proving value and partnering with key stakeholders on success
Self-directed with the ability to manage multiple priorities while maintaining strict attention to detail
Comfortable in a fast-paced environment and willing to help build processes
Ability to learn software quickly and manage multiple systems
Thrive in an environment without a lot of structure; autonomous and resourceful
Fearlessly flexible, curious, and comfortable dealing with ambiguity
Experience working with a startup and/or B2B SaaS business

Requirements

Balance work and personal life effectively
Get things done at a pace consistent with the business needs
Show up and are reliable
Encourage others to put their health and family first
Highly organized and can manage multiple priorities and deadlines
Focused on scale and building, understanding that pace is as important as quality
Dig in and ask questions when answers are not clear
Assume positive intent and seek truth
Show empathy and compassion; strive to meet people where they are
Go with the flow and deal with ambiguity
Work without clear direction when necessary

Benefits

Projected annual salary starts at $60,000 USD + commission and stock options (ISOs)
Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents
401k + match (100% match on the first 3%, 50% match on the next 2%)
$100 monthly to spend on “What Matters Most”
Responsible Time Off - take what you need, when you need it!

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Success Manager @Tilt

Customer Service

Salary 💸 $60,000 usd + commission and stock options	Remote Location USA
Job Type full-time	Posted Mar 20, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.