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Customer Service
Customer Solution Analyst
@Siteminder
[Hiring] Customer Solution Analyst @Siteminder
Apr 02, 2025 - Siteminder is hiring a remote Customer Solution Analyst. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Solutions Analyst will provide technical assistance and advice to SiteMinder customers and partners across the region. Their knowledge and insights are key to maintaining the SiteMinder brand and providing opportunities for our customers to better integrate our products and services.
- Provide Technical Support to all SiteMinder labelled products and services to internal and external customers
- Develop strong customer relationships by providing exceptional technical support and consultation, across our phone, chat and other contact channels
- Identify customer issues and configuration requirements, set customer expectations and resolve their issues, delivering against customer demands and internal KPIs
- Ensure all cases are resolved in a timely manner in accordance with company SLAs and personal KPIs
- Act as a technical expert, identifying issues and communicating issues and requirements internally
- Act as an escalation point for frontline teammates, guiding and empowering them to find solutions, or stepping in to resolve customer issues personally
Qualifications
- High level of customer service and IT technical skills
- Fluent English communication skills, both written and verbal
- Strong Analytical skills - You’ll be able to quickly break down problems, find out the root cause and reach a resolution
- An ability to operate across multiple technical platforms and systems in a fast paced, KPI driven environment
- An ability to diagnose and troubleshoot web browser and connectivity issues
- Great capacity for both internal and external customer interaction as well as conflict resolution
- Stakeholder management and working across internal teams to find solutions
Benefits
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
