Enrollment Advisor @Futuro Health

[Hiring] Enrollment Advisor @Futuro Health

Mar 28, 2025 - Futuro Health is hiring a remote Enrollment Advisor. 💸 Salary: $23 - $25 hourly. 📍Location: USA.

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Role Description

The Enrollment Advisor plays a crucial role in assisting scholars to assess their readiness for technical programs and provides guidance on the application requirements and prerequisites. This position serves as a key point of contact for scholars, helping them navigate the enrollment process and ensuring they have the information and support needed to make informed decisions about their educational journey. They will focus on customer service, retention of applicants, and aiding through the application process.

Work closely with scholars to evaluate their readiness for technical programs, considering their educational background, career goals, and personal circumstances.
Contribute to scholar retention, enrollment conversion, and/or career outcomes through outreach to prospective scholars.
Review application requirements and prerequisites with scholars, providing clear and concise explanations of the necessary steps and documents required for enrollment.
Provide personalized guidance and support to scholars throughout the application and enrollment process, addressing their questions and concerns.
Disseminate accurate and up-to-date information about technical programs, including curriculum details, program benefits, and potential career outcomes.
Maintain accurate and up-to-date student information using CRM, including regular updates of student statuses, detailed conversational notes, and secure document collection.
Log and analyze data related to student obstacles and outcomes.
Use CRM systems to track scholar information and maintain detailed conversational notes related to scholar interactions.
Recognize and respond appropriately to scholars facing enrollment-related challenges or crises, providing referrals to support services as needed.
Maintain a comprehensive understanding of the technical programs offered, including admission criteria, prerequisites, and program-specific details.
Establish and maintain effective communication channels with scholars, colleagues, and other departments within Futuro Health.
Advocate on behalf of scholars by tracking their progress and areas of difficulty, providing feedback to improve the enrollment process.
Assist scholars in meeting enrollment timelines to ensure a seamless enrollment experience.
Provide exceptional customer service by promptly responding to scholar inquiries through various communication channels, such as phone, email, text, and in-person meetings.
Crosstrain and provide support in other Scholar Support roles, including Help Desk, Outreach, Coaching Support, Post-Graduation Communications, Group Advising Sessions, etc.
Collaborate in preparing for community group sessions or group advising sessions.
Use the CRM to build functionality for gathering feedback from scholars regarding their experiences and needs.
Other duties as assigned.

Qualifications

3 years prior work experience in advising, education, counseling, or another related field
Ability to de-escalate a negative interaction
Ability to retain and utilize substantial amounts of detailed information
Strong written and verbal communication skills demonstrated through email, text, phone, and in person.
Demonstrated ability to meet deadlines, handling and prioritizing simultaneous requests
Creative and analytical thinker with strong problem-solving skills
Ability to work in a fast-paced environment and respond well under pressure
Must have keyboarding, spelling/grammar, and intermediate computer literacy.
Knowledge of college and higher education healthcare training programs and curriculums a plus
Previous experience as a student advisor or coach is a plus

Education

Bachelor’s degree or equivalent experience in a Service role, or Academic setting.

Supervisory Responsibility

This role does not have supervisory responsibility over staff.

Work Environment/Travel

This is a remote role. Travel will also be required to attend meetings and conferences.

Physical Demands

Able to sit, stand, and type for long periods of time.
Ability to work irregular hours including after hours and weekends although this will be infrequent.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type

This position is full-time, non-exempt. The hours may include weekends such as a Tuesday-Saturday schedule, nights and holidays.

Equal Opportunity

Futuro Health is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Requirements

Applicants must be authorized to work within the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Salary Description

$23 - $25 hourly

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Enrollment Advisor @Futuro Health

Customer Service

Salary 💸 $23 - $25 hourly	Remote Location USA
Job Type full-time	Posted Mar 28, 2025

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📍	Be aware of the location restriction for this remote position: USA
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[Hiring] Enrollment Advisor @Futuro Health

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