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Customer Service
IT Support Specialist
@Olly Olly
[Hiring] IT Support Specialist @Olly Olly
Apr 02, 2025 - Olly Olly is hiring a remote IT Support Specialist. 💸 Salary: unspecified. 📍Location: Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves supporting IT operations, employee onboarding, and help desk management.
- Ensure smooth IT issue resolution and system access for employees.
- Partner with People Ops and leadership on IT-related improvements.
What You'll Be Doing
-
Employee Onboarding & Offboarding
- Ensure a seamless onboarding experience by setting up necessary licenses, accounts, and training schedules.
- Partner with Hiring Managers and Workplace Experience Coordinators to provide new hires with the required equipment.
- Manage the offboarding process, including timely deactivation of accounts and retrieval of company assets.
-
IT Help Desk Support
- Assist employees with routine IT issues such as password resets, computer troubleshooting, and account transfers.
- Partner with software vendors and outsourced IT support to escalate advanced IT issues.
- Monitor and respond to Help Desk tickets in a timely manner, ensuring completion and employee satisfaction.
- Maintain an up-to-date inventory of company assets, including computers, monitors, and access cards.
- Communicate with People Ops, leadership, and other stakeholders for approvals and collaboration.
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Continuous Improvement
- Support operational improvement initiatives related to company software, IT processes, and SOPs.
- Stay up to date on emerging technology and best practices to enhance IT support operations.
- Other duties as assigned.
What Success Looks Like
- Employees receive timely IT support and assistance.
- Onboarding and offboarding processes are executed efficiently.
- IT issues are resolved promptly with minimal disruptions.
- IT asset management is accurate and up to date.
- Continuous improvements are identified and implemented.
Qualifications
- 2+ years of professional experience in IT support or a related service role.
- Experience utilizing ticketing systems.
- Bachelor's degree or equivalent work experience (preferred).
- Native-level English proficiency (spoken and written).
- Technical proficiency in G-Suite, HubSpot, Slack, and Excel (Adobe Creative Suite is a plus).
- Strong written and verbal communication skills with the ability to engage employees at all levels.
- Grit and agility to thrive in a fast-paced startup environment.
Benefits
- Work from home.
- 15 days PTO + 10 company holidays.
- US Based Monday–Friday schedule (8:00 AM – 5:00 PM, weekends off).
- An inclusive, fast-paced startup culture with career growth opportunities.
Diversity and Inclusion at Olly Olly
At Olly Olly, we embrace and celebrate our differences. We believe diversity fosters innovation and better problem-solving. We are an equal-opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, disability, or any other protected status.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
