[Hiring] E-Commerce Customer Support Specialist @Remote VA
Apr 01, 2025 - Remote VA is hiring a remote E-Commerce Customer Support Specialist. 💸 Salary: competitive salary and performance-based incentives.. 📍Location: Philippines.
Role Description
We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.
- Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
- Process returns and refunds efficiently using Refund Sniper.
- Manage and resolve customer order issues with professionalism and urgency.
- Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
- Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
- Maintain detailed records of customer interactions and resolutions.
Qualifications
- Previous experience in e-commerce customer support, preferably in a remote setting.
- Excellent written and verbal communication skills with a clear, neutral or polished English accent.
- Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus.
- Ability to problem-solve and handle customer concerns with patience and professionalism.
- Strong attention to detail and ability to work independently in a remote environment.
Benefits
- Competitive salary and performance-based incentives.
- Opportunity to work remotely from anywhere.
- A collaborative and supportive work environment.
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| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
competitive salary and performance-based incentives.
|
Remote
Location
Philippines
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
