[Hiring] Customer Support Specialist @Hedepy
Apr 01, 2025 - Hedepy is hiring a remote Customer Support Specialist. 💸 Salary: unspecified. 📍Location: Poland.
Role Description
As a Customer Support Specialist, you’ll be in touch with customers daily, resolving their inquiries via calls, emails, and chat, and providing high-quality service.
- Serving as the primary point of contact for customers and therapists
- Consistently meeting customer service expectations
- Proactively addressing and resolving issues
- Reporting and resolving issues internally with other teams
- Do outreach calls to proactively resolve cancelled sessions
Qualifications
- Have some experience in a customer service environment
- Your Polish is native and you are fluent in English (at least B2 level)
- You are able to cover the customer support channels from 8 AM to 8 PM from Mon - Fri
- Volume: Around 10 calls per day
- You have excellent communication and organizational skills
- Have good knowledge of Google Workspace tools
Benefits
- We offer free psychotherapy sessions on Hedepy
- We operate on a remote-first principle, allowing us to work from anywhere thanks to technology
- You will have the opportunity to work with an international team from 10 different countries
Company Description
We are Hedepy, we simplify the path to psychotherapy for everyone. Through video call, we make it accessible, easy, and prejudice-free. Hedepy is present in 10 markets across Europe. We are a remote-first culture, so you can work from anywhere. Last year we did over 190,000 sessions and that is just the beginning.
Join us on our journey to make mental health care accessible and affordable for everyone.
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| 📍 | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Poland
|
|
Job Type
part-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Poland |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
