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Customer Service
Customer Support Specialist
@LINQ
[Hiring] Customer Support Specialist @LINQ
Apr 01, 2025 - LINQ is hiring a remote Customer Support Specialist. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This position will be responsible for providing technical support to the full product suite for LINQ Nutrition. This position reports to the LINQ Nutrition Customer Support Manager. This position is a key member of our customer support team providing professional support to LINQ Nutrition customers. The right candidate will have experience in providing software support to school district associates, school staff and/or student parents. A background in K12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.
- Customer Support: Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.
- Problem Solving: Act as a consultant on all nutrition software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce.
- Training Documents: Contribute to creating training documentation for customers and internal use.
- Product Documentation: Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction.
- Self-Development: Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources.
Qualifications
- Discretion and independent judgement skills required
- Excellent verbal and written communication skills
- Excellent organizational skills and high attention to detail
- Solid background working with computers and Microsoft Product Suites
- Software support or technical support experience (SaaS environment)
- Friendly and professional demeanor with team experience
- Passion for effective problem-solving and/or experience in a customer support/service role
- Patience and emotional intelligence in high stress environments
- Commitment to adhere to schedules and deadlines
- Bachelor’s degree or equivalent experience in a related field
Requirements
- The Tech: Salesforce
- Microsoft Suite
- Dialpad
- Fully Story
Benefits
- Flex Your Workspace: Work remote from one of our eligible states across the US, or if you’re near Austin three days in office a week!
- Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary).
- Performance Pays Off: Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
- Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
- Paid Parental Leave: Take the time you need to welcome your new addition – We’ve got you covered!
- Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
- Giving Back: Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you. #LINQCares
- Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
- Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
- Grow With Us: Invest in yourself with professional development opportunities to keep leveling up your skills.
- Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
