[Hiring] Customer Support Specialist @Gcore
Mar 25, 2025 - Gcore is hiring a remote Customer Support Specialist. đź’¸ Salary: competitive salary. đź“ŤLocation: Americas, Europe, Asia.
Role Description
Your Responsibilities:
- First-line support, which includes handling customers and internal users requests via chat, email, and phone (rarely happens) in English;
- Provide consultations about our products and services, such as Cloud, CDN, Hosting, AI and more;
- Resolve technical issues by providing technical diagnostics and collect the information about customers and users incidents, forward it up to the higher levels of technical support if needed.
Qualifications
- 1+ year of Technical Support experience
- Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
- Good understanding of hardware and software diagnostics (reading logs, etc.)
- English level B2 or higher
- Excellent customer advocacy and soft skills
- Strong problem-solving abilities
- Quick learner, organized, and a team player
- Responsible, polite, and optimistic with strong communication skills
- Able to explain complex concepts clearly and simply
- Skilled at prioritizing tasks
- Nice to have:
- Experience with Cloud, CDN or Hosting
- Experience with Linux and API
Requirements
About the schedule:
- You will work two consecutive day shifts, followed by two days off.
- The day shift runs from 08:00 AM to 20:00 PM local time, totaling 11 hours of work time, including a 1-hour break.
Benefits
What We Offer:
- Competitive salary
- Flexible working hours
- Remote, hybrid, or office work options depending on your role
- Work from anywhere in the world for up to 45 days per year
- Private medical insurance for you and your family*
- 5 additional vacation days*
- Additional fully paid sick leave days*
- Allowance for significant life events and birthdays
- Language classes
- Modern office space with free snacks, drink and entertainment options*
- Team sports activities*
*Please be aware that this benefit may vary depending on your country.
Company Description
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
- Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.
To find out more about Gcore, please check out our product website, LinkedIn page, and Instagram account. Let’s transform the Internet together!
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.
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| đź“Ť | Be aware of the location restriction for this remote position: Americas, Europe, Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
competitive salary
|
Remote
Location
Americas, Europe, Asia
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Americas, Europe, Asia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
