Dynatrace Support Specialist @Central 1 Credit Union

[Hiring] Dynatrace Support Specialist @Central 1 Credit Union

Mar 28, 2025 - Central 1 Credit Union is hiring a remote Dynatrace Support Specialist. 💸 Salary: $72,000 - $85,000 per annum. 📍Location: Canada.

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Role Description

This role is responsible for providing technical support, troubleshooting, and issue resolution for Dynatrace monitoring and observability solutions. Your expertise will help optimize application and infrastructure monitoring, resolve technical issues, and ensure a high level of systems performance.

Provide Tier 1 and Tier 2 support for Dynatrace issues, including troubleshooting and resolving incidents in a timely manner.
Assist in the implementation, configuration, and optimization of Dynatrace environments.
Work with various internal teams to identify, analyze, and resolve complex monitoring and observability problems.
Collaborate with internal teams to provide solutions for customer challenges related to performance, scalability, and reliability.
Conduct root cause analysis for recurring issues and provide recommendations for process improvements.
Continuously monitor production environments and provide proactive support to prevent potential issues.
Document all support activities and troubleshooting steps for internal knowledge sharing and future reference.
Stay up to date with new Dynatrace features, releases, and best practices to provide optimal support and guidance.
Collaborate with development and product teams to identify areas for enhancement in the Dynatrace product and service offerings.
Provide training and guidance to other team members on how to use Dynatrace effectively.
Perform other duties as required to deliver exceptional service and to support Central’s business goals.

Qualifications

4+ years of hands-on experience with Dynatrace in a support, operations, or consulting role.
Strong knowledge of Dynatrace platform capabilities, including monitoring, APM (Application Performance Management), infrastructure monitoring, and log management.
Proficiency with troubleshooting tools, techniques, and methodologies to diagnose issues in complex environments.
Experience working with cloud environments (AWS, Azure) and containerization technologies (Kubernetes, Docker).
Solid understanding of IT infrastructure, including servers, networking, and databases.
Experience with scripting languages (e.g., Python, Bash, PowerShell) for automation and troubleshooting purposes.
Strong communication skills, both written and verbal, with the ability to interact with both technical and non-technical stakeholders.
Ability to work independently and as part of a collaborative team environment.
Customer-oriented mindset with a focus on delivering exceptional support and building long-term client relationships.

Requirements

Dynatrace certification(s) (e.g., Dynatrace Certified Associate or Specialist).
Familiarity with ITSM tools such as ServiceNow, JIRA, or similar platforms.
Experience with monitoring integrations and custom plugin development.
Background in DevOps, CI/CD pipelines, and Agile methodologies.

Benefits

Work-life flexibility
Hybrid work environment
One time allowance to set up your office for remote first employees
Variable annual incentive plan
Generous annual vacation allotment
Top-notch flexible benefits plan including family building and gender affirmation
Retirement Plan, matched contributions at 6%
Access to a learning platform and educational assistance support
Access to a virtual wellness platform
Career development opportunities
Wellness Flex Fund to support personal interest and activities
Day off to volunteer in your community and other paid time off options
Corporate discounts *subject to employment agreement

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📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Dynatrace Support Specialist @Central 1 Credit Union

Customer Service

Salary 💸 $72,000 - $85,000 per annum	Remote Location Canada
Job Type full-time	Posted Mar 28, 2025

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📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Dynatrace Support Specialist @Central 1 Credit Union

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