Back to Remote jobs >
Customer Service
Technical Support Associate
@Budderfly
[Hiring] Technical Support Associate @Budderfly
Apr 01, 2025 - Budderfly is hiring a remote Technical Support Associate. 💸 Salary: $65,000 - $78,000 usd. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves diagnosing and troubleshooting our technology, systems, and equipment with customers and third-party vendors.
- Prioritize multiple tickets and projects to balance workload
- Support and identify solutions related to energy-saving solutions
Responsibilities
- Research and identify solutions to various problems related to energy-saving solutions including HVAC systems, refrigeration systems, metering, etc.
- Track customer issues through to resolution, within agreed time limits
- Communicate with clients and third-party vendors through a series of actions, either via phone, email, or chat application
- Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their equipment is fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Deliver training to vendors on systems, processes, and technologies
Qualifications
- Industry-specific certification in HVAC, Refrigeration or Electrical preferred
- Hands-on field experience with HVAC, refrigeration, and electrical systems
- 5+ years of relevant experience in a customer-focused position involving technical knowledge of a company's products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Extensive experience working with different operating systems including Windows
Requirements
- Strong troubleshooting and organizational skills
- Creative problem solver with the ability to multi-task and provide excellent customer service
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
- Flexible hours required as field crews’ schedules will vary and include some weekend and late-night work
- 15% travel may be required
Compensation
$65,000 — $78,000 USD. Compensation is based on factors including level of experience, skillset, qualifications, and location.
Benefits
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change
Similar Remote Jobs
More jobs at Budderfly
-
All others $85,000 - $105,000 usd USAMar 22, 2025
-
Customer Service competitive pay with incentive bonus USAMar 20, 2025
More Customer Service jobs
-
Customer Service $11 usd/hour USAApr 04, 2025
-
Customer Service unspecified USAApr 04, 2025
More jobs in USA
-
Sales / Business starting at $80,000, potential to exceed $100,000 USAApr 04, 2025
-
Finance / Legal unspecified USAApr 04, 2025
Kickstart Your Job Search
Need advice to apply?
Join our free
Webinar « 3
Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free
Unlock 55,043 additional remote jobs, advanced search & email notifications
Get Access Now
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
Try for free - no card required.
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$65,000 - $78,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
