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Customer Service
Customer Success Manager
@Budderfly
[Hiring] Customer Success Manager @Budderfly
Mar 20, 2025 - Budderfly is hiring a remote Customer Success Manager. đź’¸ Salary: competitive pay with incentive bonus. đź“ŤLocation: USA.
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Role Description
This role involves acting as the liaison to our customer’s executive teams to build strong relationships and ensure that their requests are met with a focus on positive customer experience.
- Drive Brand specific (or Brand Group oriented) success for all existing Owners and customers on program
- Support onboarding new Brand owners ensuring elite service and support through customer journey
- Expand and upsell existing customers by providing excellent communication, service, and onboarding/installation experience
- Build strong client relationships at the executive level to maintain current business and assist in the acquisition of new customers/locations through referrals
- Communicate with executive level contacts at our largest customers to ensure that their needs are understood and addressed
- Coach and coordinate the internal teams to best support your customer base
- Collaborate with internal departments to ensure that customer requests are fulfilled and projects are going to plan
- Resolve complaints and keep track of all processes/requirements that pertain to the client’s needs
- Proactively solve problems for customers through communication methodologies
- Perform regular customer specific check-ins to aid in increased satisfaction
- Track all interactions with Brand’s customers using our CRM
- Collect and analyze data concerning consumer behavior to understand changing needs
- Independently prepare and conduct regular reviews with the customer
- Travel as needed to meet with customers
- Respond to assigned customer tickets and inquiries, including emergency or CSAT requests
- Adhere to training, playbook, procedures, and contact hygiene inside tech stack tools provided
- Offload day-to-day CSTAT issues off the Account Executives
- Other duties as assigned by Sales Leadership / Management team
Qualifications
- Operational experience preferred
- CRM experience required
- Bachelor’s Degree or related Energy industry experience
- Extensive experience building and managing C Level relationships with clients in an Executive Sales or Account Management role
- Ability to understand and assist in meeting customers’ company sustainability goals
- Detail oriented, organized, thorough, and productive
- Ability to use multiple tools to fully understand internal and external customer issues and business needs
- Ability to prioritize and support multiple customer projects simultaneously
- Strong problem-solving skills
- Able to work independently
- Strong interpersonal, analytical, oral, written communication, and presentation skills
Requirements
- Incentive Bonus based on expansion of existing customer locations and achievement of Sales Targets within assigned region/brand assignments
- Compensation is based on factors including level of experience, skillset, qualifications, and location
Benefits
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
competitive pay with incentive bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 20, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
