[Hiring] Customer Service Incident Coordinator @TrueLink
Apr 01, 2025 - TrueLink is hiring a remote Customer Service Incident Coordinator. 💸 Salary: unspecified. 📍Location: UK.
Role Description
CyberScout (a TransUnion Company) is seeking a Greek Speaking Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process.
Day to Day You’ll Be:
- Screen and interview clients by telephone to compile information regarding breach/fraud and/or identity theft
- Examine and review information to discover the severity of the fraud, breach and/or identity theft
- Exercise independent judgment in setting priorities to ensure that deadlines and due dates are met
- Provide professional and courteous customer service and expert assistance to clients and victims of a breach/fraud and/or identity theft
- Manage customer and client expectations
- Act as point of contact for customer, client and internal experts
- Gather, assemble and preserve facts, statements or affidavits and other evidence for use in breach remediation and resolving fraud and identity theft issues and claims
- Prepare letters, initiate telephone communications and act as a liaison to creditor, law enforcement and government agencies
- Communicate clearly to customer the services and support offered
- Consult with potential and existing clients on breach incidents to identify if remediation is necessary and the requirements of the remediation
- Escalate and refer any incidents that require assistance from other internal departments, coordinate the discussions, meetings and updates
Qualifications
- Fluent in Greek and English (Must be fluent in both)
- Experience in customer service
Desirable Skills & Experience
- If applicable, language translation for correspondence, reports, training documents, other internal documents as necessary
Benefits
- 26 days’ annual leave + bank holidays (increasing with service)
- Global paid wellness days off + a bonus day off to celebrate your birthday
- A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
- Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
- Access to our diversity forums and communities so you can get involved in causes close to your heart
Interview & Hiring Process
Most of our recruitment processes are virtual, so you’ll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in-person interview your recruiter will inform you of this.
We do not accept any unsolicited CVs from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance.
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| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
