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Customer Success Associate @Libra Solutions

[Hiring] Customer Success Associate @Libra Solutions

Apr 05, 2025 - Libra Solutions is hiring a remote Customer Success Associate. đź’¸ Salary: unspecified. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are currently recruiting full-time Customer Success Associates to process inbound calls for our Customer Success team. Qualified candidates will be energetic, customer centric, detail-oriented individuals who value a strong company culture. This position can be worked remotely from a quiet home office.

  • Answer a high volume of inbound support calls generated through a variety of media channels from consumers interested in discussing their active applications.
  • Provide excellent customer support through effective online chat communications.
  • Accurately document and present information regarding our products and services during phone calls resulting in on-boarding of new customers.
  • Meet customer service goals and key performance call center metrics while working accurately and efficiently.
  • Communicate clearly and show empathy when listening to customers and addressing their concerns.

Qualifications

  • High School degree or equivalent; some college preferred.
  • 1-2 years of experience in a high-volume call center environment.
  • 1-2 years of relevant sales experience.
  • Computer proficiency with minimum typing of 35wpm.
  • Must be able to handle a high call volume while maintaining high performance goals.
  • Experience using online chat in a high-volume call center.
  • Ability to work in a team environment, follow call scripts and procedures, adapt to change, and balance multiple priorities.
  • Excellent interpersonal, verbal, and written communication skills required.
  • Bilingual in Spanish is a plus.
  • Must be available to work the 9:30am – 6:00pm PST shift.

Benefits

  • Oasis offers competitive compensation and benefits that include medical, dental and vision plans, 401(k), flexible spending account and paid time off.

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Back to Remote jobs  >   Customer Service
Customer Success Associate @Libra Solutions
Customer Service
Salary đź’¸ unspecified
Remote Location
USA
Job Type full-time
Posted Apr 05, 2025
Apply for this position Unlock 54,857 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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