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[Hiring] Analyst, Customer Service @Chomps
Mar 28, 2025 - Chomps is hiring a remote Analyst, Customer Service. 💸 Salary: $70,000 - $75,000 + 10% annual bonus. 📍Location: USA.
Role Description
We are looking for a dynamic and detail-oriented aspiring sales operations professional to join the team as a Customer Service Analyst. Your primary responsibility will be to proactively manage customer orders by tracking POs from receipt to delivery, identifying at risk orders, and providing quick and clear communication. You will work cross-functionally, collaborating with various internal and external partners, to improve processes and support departmental reporting needs.
Responsibilities
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Proactive PO Management:
- Daily/Weekly PO Tracking (from receipt to delivery)
- Identify opportunities to improve procedures and policies that add value to the business (i.e. lead time, MOQ improvements)
- Identify “at risk” POs that could be late & proactively remedy solution across fulfillment and sales teams
- Confirm all POs have been accepted / showing up in NetSuite to avoid delays
- Own Expedite Requests
- ASN process improvement
- Own Projected monthly fees at the customer level
- Track shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment
- Support weekly internal customer order prioritization discussions with key stakeholders by conducting inventory availability analyses
- Flag POs that are specific to customer launches, promotions etc.
- Document weekly allocation meetings for the team to reference in future weeks
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Effective Communication:
- Maintain effective communication with sales team to ensure customer issues/challenges are handled in proper manner
- Communicate external cuts / PO updates (late POs) with all external retail partners
- Work with accounting to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed
- Assist in resolving problems concerning transportation, logistics systems or customer issues
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Reporting:
- Support business analytics, sales & fulfillment department reporting needs through a combination of Excel and PowerBI, including weekly reporting on on-time and in-full (OTIF), customer fees/fines, order cuts, etc. to support identifying customer service performance and driving improvement plans
- Create reports where needed to proactively manage POs across all customers
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Ad-Hoc Projects & Analysis:
- Support sales operations team on forecasting needs across customers as needed
- Collaborate with operations on optimizing transportation methods across customers
- Support in annual maintenance of customer documentation (i.e., fees & fines, shelf-life guarantees, MOQs, etc)
- Collaborate with team to review and update internal documentation (i.e., spec sheet) on a bi-annual basis
Qualifications
- Bachelor's degree in Supply Chain, Analytics, Sales, Business or related field
- 1 - 2 years relevant experience
- CPG experience highly preferred
- Strong analytical skills
- Must be proficient in Advanced Excel; PowerBI experience a plus!
- Outstanding time management skills with demonstrated success of managing multiple concurrent workstreams
- Outstanding communication (both verbal and written) and relationship management skills
Position
- Position: Analyst, Customer Service
- Reports to: Associate, eComm Operations
- Location: Remote
- Type: Full-Time, exempt
Salary Range Opportunity
- The salary range for this role is $70,000 - $75,000 + 10% annual bonus
Benefits
- Medical, dental, and vision insurance
- 401K 6% match
- Monthly reimbursements for wellness and home office
- Unlimited PTO and 11+ paid holiday days
- Hybrid & flexible remote schedule
- Paid maternity and paternity leave
- Bi-annual total team in-person activities
- Company-wide Continual Education budget
- An abundance of snacks
Our Commitment
Chomps is committed to a diverse and inclusive workforce. To achieve our mission of making nutritious food more accessible we greatly benefit from a range of perspectives, which comes from diversity of all types, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do and the smart thing for our business.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$70,000 - $75,000 + 10% annual bonus
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 28, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
