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Customer Service
Customer Support Specialist
@RateHawk
[Hiring] Customer Support Specialist @RateHawk
Mar 19, 2025 - RateHawk is hiring a remote Customer Support Specialist. 💸 Salary: base salary of 550 eur + up to 150 eur bonus. 📍Location: Turkey.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves providing exceptional customer support to clients and partners in the travel industry.
- Rapidly and effectively resolve client issues, including requests to cancel or change bookings through our CRM system.
- Provide expert advice on bookings and our products.
- Engage with suppliers, hotels, and clients via email and phone.
- Utilize CRM systems and our internal databases efficiently.
Qualifications
- Upper Intermediate level of English proficiency (both spoken and written).
- Kindness, empathy, stress-resistance, politeness, and responsibility.
- Ability to learn quickly and stay results-focused.
- A functioning computer and microphone.
- Understanding of the travel business and booking systems is an advantage.
Benefits
- Remote work from the comfort of your home.
- Join a young and active team of super specialists.
- Flexible schedule: 2 days-on after 2-days off from 9 a.m. to 9 p.m. Türkiye time.
- Competitive salary: Earn a base salary of 550 EUR + up to 150 EUR in bonus KPI.
- Tackle interesting and ambitious tasks that will elevate your professional skills.
- Access to seminars, trainings, and conferences, with support to attend any conference you want.
- Enjoy corporate discounts on hotels and other services.
Company Description
Founded in 2016 (part of Emerging Travel Group, est 2020) and created for travel market professionals, RateHawk has become one of the fastest-growing platforms for B2B industry players.
- An innovative and reliable partner for tens of thousands of travel agents, tour operators, and corporate clients.
- Offers over 1.8 million accommodation options, FIT & group reservations, car rental, transfers, and other travel-related services for both leisure and business travel.
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| 📍 | Be aware of the location restriction for this remote position: Turkey |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
base salary of 550 eur + up to 150 eur bonus
|
Remote
Location
Turkey
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Turkey |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
