[Hiring] Customer Success Senior Leader @QAD, Inc.
Mar 25, 2025 - QAD, Inc. is hiring a remote Customer Success Senior Leader. 💸 Salary: compensation packages based on experience. 📍Location: UK, Spain.
Role Description
QAD is seeking an experienced Customer Success Senior Leader EMEA who will manage, direct and motivate a team of Customer Success Managers in EMEA. You will develop and implement strategies that impact organizational sales goals; manage activities and deployment of CSMs with a focus on achieving and surpassing sales support goals and priorities. You will provide updates to Sales management team on accounts, account development for active revenue and funnel for passive revenue, Visions and account plan metrics and funnel. In addition, you will be responsible for monthly planning programs, lead generation, Vision closing and Health check program. Apart from this, you will be responsible for employee performance development, career planning and training in customer service skills, products and sales.
Travel is required to customer sites and QAD arranged events (30% of the time, as necessary). Customer success and sales experience is necessary for this role. This is a fully remote opportunity from the UK or Spain.
- Establish goals for CSMs and support staff.
- Manage implementation of goals—monitor communication, activities and priorities and oversee deployment of staff to ensure that goals are met.
- Build relationships with other departments to achieve the organization's goals and objectives.
- Ensure that all corporate directives regarding sales themes, strategies and pricing are followed.
- Facilitate new processes, tools, communications, methodologies and training to ensure Customer Success program’s success across teams and departments throughout QAD.
- Assist sales team in closing difficult UCA sales or potential high-volume customers and in resolving customer problems.
- Support lead generation program for Customer Success installed base accounts.
- Establish staffing and training needs, goals and timetables to support growth goals.
Qualifications
- Bachelor’s in Business, Marketing or any other relevant field
- 4-5 years of customer success management experience
- 4-6 years of previous experience in sales or customer success in ERP, SaaS or software
- Proficient in MS Office, Google Suite, MS Project, Netscape Web Browsers, or other QAD equivalent software
- Fluent English communication skills both spoken and written are mandatory; any additional language skills will be of advantage
- Superior problem solving skills
- Excellent verbal, written and presentation skills
- Thorough knowledge of the organization’s products/services
- Collaborative, innovative, inspirational, accountable, and reliable
- ‘Lead by example’ management style
Benefits
- Your health and well being are important to us at QAD. We provide programs that help you strike a healthy work-life balance.
- Opportunity to join a growing business, launching into its next phase of expansion and transformation.
- Collaborative culture of smart and hard-working people who support one another to get the job done.
- An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy.
- Compensation packages based on experience and desired skill set.
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| 📍 | Be aware of the location restriction for this remote position: UK, Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
compensation packages based on experience
|
Remote
Location
UK, Spain
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: UK, Spain |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
