[Hiring] Customer Success Renewal Manager @Smartsheet
Mar 25, 2025 - Smartsheet is hiring a remote Customer Success Renewal Manager. đź’¸ Salary: $80,000 - $110,000 usd. đź“ŤLocation: USA.
Role Description
As Customer Success Renewal Manager, you will support the Customer Success Organization in driving a portfolio of customer renewals. The ideal Renewal Manager is an experienced professional with a full understanding of the SaaS contracting space. You will resolve a range of issues in creative ways while mitigating risk and providing a world-class renewal experience for our customers.
This important role will report to our Senior Manager of Renewal Management. Due to the collaborative nature of this role with Account Teams (Sales, Presales, Services), ideal candidates will reside on the East or West Coast.
- Serve as an extended member of the Smartsheet account team to bring all assigned contract renewals to a successful conclusion
- Ensure a positive customer experience throughout all stages of the renewal process
- Partner with sales, customer success, order management, and senior leadership to accelerate the contract renewal process and create positive outcomes
- Build and communicate an accurate forecast for upcoming renewals
- Identify and highlight any renewal risk to your partners and work with all team members to develop resolution strategies
- Evaluate your portfolio to prioritize time to render the most favorable outcomes
- Highlight opportunities for process improvement
- Perform other duties as assigned
Qualifications
- 4+ years of Sales, Customer Success, or Finance experience
- 1+ year of experience working in a software renewal role
- Negotiation skills with experience driving contracts to completion
- Experience analyzing complex problems, developing recommended solutions, and/or managing risk
- Familiarity with project management methodologies and the ability to use those in service of managing the renewal cycle
- Motivated by an entrepreneurial mindset and comfortable with ambiguity
- Experience working with Salesforce and Smartsheet
Benefits
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Company Description
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
$80,000 - $110,000 usd
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
