[Hiring] Director, UX Research @Smartsheet
Mar 31, 2025 - Smartsheet is hiring a remote Director, UX Research. đź’¸ Salary: $210,000 - $290,000 usd. đź“ŤLocation: USA.
Role Description
As Director of UX Research, you’ll lead a high‑performing team responsible for uncovering deep customer insights that drive strategic product decisions and measurable business impact. You will own the research roadmap for Smartsheet’s Enterprise work management and administration capabilities, ensuring our platform scales seamlessly for our largest customers and most complex use cases.
You will:
- Mentor and grow a team of mixed‑methods UX researchers, fostering a culture of continuous learning, collaboration, and inclusion.
- Build a deep understanding of our product, our customers, and our business.
- Collaborate cross‑functionally with Product, Design, Engineering, and GTM stakeholders to align research priorities with business goals.
- Define and drive high‑impact research initiatives, balancing strategic and tactical needs.
- Synthesize UX research with direct and indirect sources of data such as market intelligence, competitive analysis, and product analytics to identify patterns and opportunities.
- Translate complex findings into clear, concise narratives and actionable recommendations. Present and drive discussions of insights with stakeholders at all levels.
- Build and optimize scalable research programs and best practices to advance Smartsheet’s UX maturity.
- Model leadership principles, strategic thinking, resilience, growth mindset, and top notch presentation and storytelling skills for our entire team of Researchers, Designers, and Content writers.
Qualifications
- 10+ years of UX research experience on digital products, including 5+ years in leadership roles
- Proven track record of delivering research that drives measurable business outcomes
- Expertise in quantitative and qualitative methods paired with the ability to make judgment calls when needed
- Exceptional written and verbal communication skills; ability to influence and facilitate discussion at all levels
- Demonstrated success building and scaling research programs, processes, and platforms
- Experience with B2B products that support business productivity, project management, or processes.
- Passion for mentoring, fostering inclusive team cultures, and driving cross-organizational alignment
Benefits
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Company Description
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$210,000 - $290,000 usd
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 31, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
