[Hiring] IT Support Engineer @Thinc Forward
Apr 02, 2025 - Thinc Forward is hiring a remote IT Support Engineer. 💸 Salary: unspecified. 📍Location: USA.
Role Description
We are looking for an IT Support Engineer (help desk Tier 2) for a Monday-Friday, 8:00 am - 5:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include:
- Resolving network issues
- Configuring operating systems
- Using remote software connections to provide immediate support
- Contacting clients via phone or ticketing system
- Providing clear, written instructions and technical manuals
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Qualifications
- Degree in a relevant field, like Computer Science, IT or Software Engineering
- Microsoft, Cisco, or a similar certification is a plus
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role (3+ years)
- AS or greater degree in Information Technology, Computer Science, or relevant field
- A+, Network +, Microsoft Certification or related technical certification a plus
- MSP experience preferred
- DENTAL IT SUPPORT experience highly desired
Requirements
- Strong troubleshooting skills related to PCs (software and hardware), Networking (LAN, WAN, VPN, etc.), printers, scanners, analog fax, email, etc.
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Good written and oral communication skills
Benefits
- Medical, Dental, and Vision Benefits (employee premiums covered at 90-100%)
- Paid time off (plus public holidays)
- Training and development
- 401(k) plus matching
- Life Insurance
- Hybrid work environment available if preferred and local to West Chester, PA, otherwise fully remote
Physical Demands
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also required to sit for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Please note that we have been made aware of a phishing scam by a fraudulent company impersonating Thinc Forward. Any communication from our team will end in an email address @thincforward.com (not @work-thincforward.com or something similar).
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
