[Hiring] Customer Success Manager @ICEYE
Jan 24, 2025 - ICEYE is hiring a remote Customer Success Manager. đź’¸ Salary: base salary range contingent on experience. đź“ŤLocation: Australia.
Role Description
We are seeking a Customer Success Manager to join ICEYE’s global Solutions organisation, to focus on supporting our business and growth in Australia and New Zealand. The Solutions team’s mission is to deliver unique insights and solutions to Insurance and Government customers utilising the data produced by our proprietary constellation of radar enabled satellites and other sensors and sources.
Our initial area of focus is natural catastrophe use cases as they relate to both the government sector and the re-/insurance industry. As a Customer Success Manager focusing on our government business, you will collaborate closely with ICEYE’s Solutions product development and delivery teams, and Sales to work with customers on the assessment, definition, planning and implementation of highly innovative ICEYE natural catastrophe solutions.
- Lead the onboarding process for clients and facilitate an effective and successful implementation and usage of ICEYE's products and solutions.
- Understand the customer's needs and expectations and provide effective ICEYE solutions that meet their requirements and address existing challenges.
- Assess fit/business benefit in the customer context and develop an approach to achieve sustainable value add from ICEYE’s products and solutions.
- Joint customer/ICEYE solution implementation planning & management.
- Develop and nurture relationships with key stakeholders throughout the whole customer lifecycle.
- Provide customers with guidance on the use of ICEYE’s products and solutions and proactively assist them in resolving any challenges that may arise.
- Monitor customer satisfaction levels and track key performance indicators (KPIs) to ensure that customer expectations are being met.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Closely collaborate with sales & account managers to support client contract renewals and identify opportunities for up- and cross-selling.
- Gather and analyse customer feedback and identify areas for improvement in ICEYE’s products and solutions.
- Obtain and maintain an in-depth understanding of ICEYE’s Natural Catastrophe (NatCat) products.
- Keep up to date on industry trends and best practices and proactively recommend improvements to ICEYE’s customer success approach and processes.
Qualifications
- 5+ years of experience in a customer-facing role such as customer solutions/success, consultancy and/or project management.
- 2+ years of experience with the public sector preferably with exposure to high-tech solutions.
- Comprehensive expertise in scaling solutions in the public sector (from an operational and transformational perspective).
- Knowledge of industry trends and best practices, with the ability to recommend improvements to existing processes.
- Passionate about the potential to drive innovation and transformation using unique new sources of data.
- Good understanding of geospatial products, in particular NatCat related.
- Strong problem-solving skills, with the ability to identify issues and develop effective solutions.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Self-motivated, proactive work style, with a challenger mindset.
- Energised by a “test and learn”, highly dynamic environment.
Requirements
- Knowledge and expertise in satellite based Earth Observation data.
Benefits
- A job that matters in a dynamic Earth Observation environment with a scale-up approach.
- An independent role with a supportive and diverse work environment.
- Time for self-development, research, training, conferences, or certification schemes.
- Base salary range for this position is contingent on your experience level, and will be negotiated individually.
Company Description
ICEYE is building and operating its own commercial constellation of synthetic aperture radar (SAR) satellites with SAR data already available to customers. These satellites can take images of Earth at any time – even when it’s cloudy or dark. Information derived from these images will help our customers understand the world better and help them make more intelligent decisions.
ICEYE is an international New Space company headquartered in Finland with colleagues from over 57 countries. Our team is a tight-knit group of experts across many disciplines (e.g., engineering, software development, radar technology, etc.). We’re innovative, driven people who strive for excellence in everything we do. Teamwork, curiosity, and having fun are core values to Making the impossible possible in New Space.
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| đź“Ť | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
base salary range contingent on experience
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Jan 24, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
