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Customer Service
Provisioning Support
@ConnectOS
[Hiring] Provisioning Support @ConnectOS
Mar 26, 2025 - ConnectOS is hiring a remote Provisioning Support. 💸 Salary: competitive salary package. 📍Location: Australia, Philippines.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves managing order and delivery processes with Carrier WAN, Data Centre, and Cloud Service Providers.
- Order and Delivery management with Carrier WAN, Data Centre and Cloud Service Providers
- Maintain and Update Progress within ticket management system
- Work closely with PM/SDM teams to identify blocks/hurdles for remediation
- Update relevant stakeholders of upcoming Carrier appointments and ensure seamless site access for Carrier Techs
- Initiate and manage purchase orders (POs) using Reckon for licensing procurement
- Manage ordering and billing processes for Microsoft licensing systems (O365, MS SPLA)
- Assist with reconciling monthly commercials invoices with Carriers, Data Center and Cloud Providers
- Perform monthly reconciliation of licensing data
- Maintain and update records within Company’s CRM and Internal Systems
- Ensure Out of Scope commercials are escalated for approval
- Develop and maintain strong relationships with key Upstream Carriers, Vendors and Cloud Service Providers
Qualifications
- Experience working within a Managed Service Provider, telco or carrier service provider
- Excel Skills
- Supervisory experience
- Basic understanding of WAN Technologies and Voice Services from Major Telcos
- Experience with Service ordering for Major Telco/NBN Tails (wholesale) and Data Centre Services
- Experience with Reckon or similar purchasing platforms
- Previous experience with handling Commercial Contracts and Sales Support
- Proven experience in licensing management, billing and procurement (O365, MS SPLA)
Requirements
- Able to work as part of a team as well as autonomously
- Good interpersonal and communication skills
Benefits
- Work from Home (WFH)
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Regular Company Events, Work Life Balance, and Career growth opportunities
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️
| 📍 | Be aware of the location restriction for this remote position: Australia, Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
competitive salary package
|
Remote
Location
Australia, Philippines
|
|
Job Type
full-time
|
Posted
Mar 26, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Australia, Philippines |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
