[Hiring] Customer Solutions Manager @OneID Limited
Mar 26, 2025 - OneID Limited is hiring a remote Customer Solutions Manager. šø Salary: unspecified. šLocation: UK.
Role Description
You will be the primary client contact for existing clients in OneIDĀ®, developing and accelerating that business by ensuring their adoption of OneIDĀ® provides maximum benefit to those clients. This will be achieved through building relationships, collaboratively working on the customer experience and pro-actively spotting and resolving issues. Working alongside the sales, product and development teams to ensure the product meets the customer needs.
- Be the āface of OneIDā for all our customers
- Build relationships with new and existing customer contacts.
- Work collaboratively with existing customers to help ensure they see how OneIDĀ® could improve their customerās experience.
- Manage customers through their engagement with OneIDĀ® from first contact, through testing, implementation and into live.
- Ensure successful adoption of OneID, taking the lead for OneID to improve journey success rates.
- Provide day-to-days support for customer issues.
- Regularly engage with our strategic customers to ensure continuous success, through user journey optimisation, sales enablement, account planning and joint marketing.
Qualifications
- 5+ years of customer support, with some experience of technical support and pre-sales solutioning and solution design, especially in SaaS
- Consistent track record of helping customers be successful and become advocates
- Experience of CRM, Tracking & Data analysis tools (Not essential but we use HubSpot, Jira & Google Data Studio)
Requirements
- You are a creative thinker who knows how to determine customer's needs, putting together solutions and carrying them through to implementation
- You are a clear, succinct communicator; using your customerās language, youāll help them clearly understand the value OneIDĀ® brings to them and their customers and how to articulate this themselves
- You are structured in your approach but flexible and agile enough to adapt to change and seize opportunities, take the initiative and figuring things out
- You have the right mix of business acumen and technical understanding to demonstrate and speak to how OneIDĀ® delivers success
- You are an empathetic listener; you listen more than you talk, and you ensure that you truly understand our clients
- You love to collaborate and win as a team; embodying our culture with clients, our team and stakeholders alike
Benefits
- Flexible Working
- Flexible Workspace
- By joining us you will be joining a small team of bright, passionate, and enthusiastic people working to change the future.
- OneIDĀ®, is an equal opportunities employer, and we cherish diversity and inclusion. We are passionate about respecting all individuals irrespective of their gender, background, race, religion, or orientation.
- OneIDĀ® accredited by the Living Wage Foundation and is a proud B Corp.
Company Description
OneIDĀ® is the only UK identity service with access to bank-verified data to ensure that every transaction is protected by the most advanced counter-fraud measures.
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| š | Be aware of the location restriction for this remote position: UK |
| ā¼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
šø
unspecified
|
Remote
Location
UK
|
|
Job Type
contract
|
Posted
Mar 26, 2025
|
| š | Be aware of the location restriction for this remote position: UK |
| ā¼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
