[Hiring] Customer Success Manager @RepeatMD
Apr 03, 2025 - RepeatMD is hiring a remote Customer Success Manager. 💸 Salary: $60,000 to $80,000. 📍Location: USA.
Role Description
The Customer Success Manager will be responsible for managing relationships with RepeatMD’s SMB clients, working to ensure they fully leverage our SaaS solutions and meet their business goals. Managing a portfolio of approximately 75 accounts, you will be the main point of contact, focusing on driving product adoption, satisfaction, and retention.
- Develop and maintain strong relationships with SMB clients across the US, acting as their main point of contact and trusted advisor.
- Serve as the voice of the client within RepeatMD, ensuring that client feedback is heard and addressed by relevant internal teams.
- Monitor client usage and provide recommendations to maximize product adoption, ensuring clients are fully utilizing RepeatMD’s solutions.
- Assist with the renewal process by ensuring client satisfaction and identifying opportunities for upselling.
- Address client inquiries and resolve issues promptly, ensuring a positive experience and building client loyalty.
- Track and report on key performance metrics to assess client satisfaction, retention, and product engagement.
- Educate clients on best practices within the industry, helping them optimize their experience with RepeatMD’s solutions.
Qualifications
- 1-3 years of experience in customer success, account management, or a related client-facing role, ideally within a SaaS or technology setting.
- A strong client-centric mindset, with the ability to build and maintain positive client relationships.
- Excellent verbal and written communication skills, with an ability to engage clients effectively.
- Proactive problem-solving skills, with strong organizational skills and attention to detail.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Basic understanding of SaaS products and comfort with technology.
- Willingness to stay updated on industry trends and best practices in customer success.
- Eagerness to grow within a dynamic, fast-paced startup environment.
Benefits
- Competitive salary
- Employee Bonus Plan
- Medical, Dental, Vision, and 401k through Justworks
- Stock options
- Unlimited PTO
- Parental leave; (12-weeks maternity and 4-weeks paternity leave)
Compensation
The total compensation range for this position in the United States is $60,000 to $80,000, including benefits and/or applicable incentive compensation plans. Compensation packages are based on several factors unique to each candidate, including but not limited to skill set, depth of experience, and specific work location.
Equal Opportunity Employer
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$60,000 to $80,000
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
