[Hiring] Customer Success Manager @Skydio
Apr 01, 2025 - Skydio is hiring a remote Customer Success Manager. đź’¸ Salary: $120,000 - $158,025. đź“ŤLocation: USA.
Role Description
We are looking for a motivated mid-market Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our customers. A successful candidate will become an indispensable bridge between our customers and Skydio’s extremely agile and world class technical teams. This role reports to the Manager, Customer Success and will work closely with our Product, Engineering, and Sales functions to deliver industry leading autonomous solutions that drive value to our customers.
- Build scalable processes for customer on-boarding and post sales success
- Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services
- Develop healthy customer relationships through proactive support and cadence based follow ups
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
- Advocate for Enterprise customers through deep understanding of their use cases and needs
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology
- Manage ~50x accounts driving adoption to ensure expansions and renewals of book of business
Qualifications
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
- Ability to travel 10+% of the time
- Ability to obtain Part 107 certificate
Requirements
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
- Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
- Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion
Benefits
- Competitive base salaries
- Equity in the form of stock options
- Comprehensive benefits packages
- Paid vacation time
- Sick leave
- Holiday pay
- 401K savings plan
Compensation
The annual base salary range for this position is $120,000 - $158,025*. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles.
Company Description
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
$120,000 - $158,025
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
