[Hiring] DFR Operations Specialist @Skydio
Apr 01, 2025 - Skydio is hiring a remote DFR Operations Specialist. 💸 Salary: $120,000 - $150,000 ote. 📍Location: USA.
Role Description
The DFR Operations Specialist is responsible for both the strategic and operational aspects of DFR trials, serving a unique role straddling pre and post-sales. This role is responsible for the implementation success and experience of the customer from before contract signing until the customer is operational and flying dock operations successfully.
- Shares the DFR portion of the Customer Success Plans (CSPs) with counterparts in Customer Success.
- Manages coordination internally with various teams to ensure customer readiness for dock deployment.
- Oversees trial logistics and manages field operations.
- Coordinates with contractors and ensures smooth transitions to post-sales for scalability and growth.
- Works closely with colleagues in Sales, Solutions Engineering, Customer Success, and Deployment Engineering.
- Serves on the DFR Launch Team, reporting to the DFR Program Manager.
Responsibilities
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DFR Success Planning and Documentation:
- Develops and maintains the DFR-specific components of Customer Success Plans (CSPs) tailored to each trial.
- Documents DFR-related processes, configurations, and outcomes to facilitate post-sales handoffs.
- Collaborates with trial and operations teams to capture insights, best practices, and DFR-specific success factors for future reference and replication.
- Ensures DFR documentation meets quality standards, supporting scalability of future deployments.
- Assists with customer integrations to other platforms and software.
-
Operations Management and Field Support:
- Manages daily operations of DFR trial programs.
- Addresses technical issues, troubleshoots, and implements workarounds to maintain smooth trial operations.
- Works closely with product and engineering teams to relay field feedback, contributing to product improvements.
- Maintains thorough records of DFR operational activities and outcomes, ensuring a seamless transition to post-trial phases.
Qualifications
- Experience working with customers, building relationships, and measuring project progress is required.
- Experience with executive leadership (Chiefs, City Council members) preferred.
- Experience working on large projects with cross-functional teams, ideally with project management experience.
- Must be willing to travel 80%.
- Strong written and verbal communication skills; skilled in summarizing problems, risks, and project status.
Compensation Range
The range for the on target earnings (OTE) is $120,000 - $150,000. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. In addition to base salary, Skydio full-time employees are eligible to enroll in our benefit plans and take advantage of a variety of incentives and stipends.
Company Description
At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.
For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/ .
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$120,000 - $150,000 ote
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 01, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
