[Hiring] Customer Success Manager @CauseMatch Fundraising
Feb 26, 2025 - CauseMatch Fundraising is hiring a remote Customer Success Manager. 💸 Salary: unspecified. 📍Location: Israel.
Role Description
The Customer Success Manager ensures nonprofit clients gain maximum value from our platform. You’ll be responsible for managing fundraising campaigns, identifying expansion opportunities, handling renewals, and building strong client relationships. This role will require achieving quotas while keeping clients satisfied and engaged with our products and services over the long term.
- Fundraising Campaigns: Design and implement campaigns, boost donor engagement, monitor performance, and recommend improvements.
- Account Expansion: Identify new feature opportunities, conduct regular check-ins, and collaborate with sales and product teams to grow accounts.
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Achieve Renewal Quotas:
Manage contract renewals, present value propositions, and track interactions in the CRM. Responsibilities include:
- Negotiating contracts and closing agreements to maximize profits.
- Forecasting and tracking key account metrics (e.g., quarterly sales results and annual forecasts).
- Collaborating with the sales team to identify and grow opportunities within the territory.
- Client Support: Serve as the main contact for client inquiries, resolve issues promptly, and advocate for client feedback internally. Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
Qualifications
- 1-2 years of experience in customer success or account management (nonprofit experience preferred).
- Proven experience driving revenue in renewals and expansions.
- Strong project management, communication, and CRM skills (HubSpot preferred).
- Passion for nonprofits and community impact.
- Excellent listening, negotiation, and presentation abilities.
- Proven ability to juggle multiple account management projects simultaneously with strong attention to detail.
- Available and happy to work US hours (Sunday - Thursday).
Benefits
- Flexible work hours and remote options.
- Paid holidays for major Jewish holidays and Chol HaMoed.
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| 📍 | Be aware of the location restriction for this remote position: Israel |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Israel
|
|
Job Type
full-time
|
Posted
Feb 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Israel |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
