[Hiring] Customer Service Representative - Field Solutions @PLIC Primerica Life Insurance Company
Mar 15, 2025 - PLIC Primerica Life Insurance Company is hiring a remote Customer Service Representative - Field Solutions. 💸 Salary: $30,000-$33,000 based on experience. 📍Location: USA.
Role Description
We are seeking Customer Service Representatives to work in the Agent Services department for our corporate office in Duluth, Georgia. Remote or hybrid working schedule is an option after training. The Customer Service Representative 1 works in one of these departments delivering exemplary customer service to Primerica term life policyholders and agents.
- Address verbal and written inquiries pertaining to term life insurance policies
- Assist clients with questions regarding billing, policy coverage, underwriting, or contract changes
- Identify concerns and ask appropriate questions
- Respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly
- Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary
- Recognize priority situations and understand when to notify appropriate parties
Qualifications
- 1 year of call center customer service experience preferred but not required
- Minimum high school diploma or GED
- Previous insurance or financial services experience is a plus
- Excellent PC skills
- Intermediate skills in Microsoft Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Ability to maintain knowledge of company’s products and procedures
- Ability to communicate professionally with irate customers
Requirements
- Schedule: 40 hours per week Monday–Friday 9:00am - 6:00pm
- Salary: $30,000-$33,000 based on experience
- Remote work requirements:
- Personal Computer / Laptop PC or MAC
- PC: Windows 10 compatible only (Cannot be Windows 7, 8, 9)
- Cannot use a Chromebook
- Internet Access – speed requirements: Upload speed 8mbps, Download speed 15mbps
Benefits
- Day one health, dental, and vision insurance
- 401(k) Plan with competitive employer match
- Vacation, sick, holiday and volunteer time off
- Life and disability insurance
- Flexible Spending Account & Health Savings Account
- Professional development
- Tuition reimbursement
- Company-sponsored social and philanthropy events
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$30,000-$33,000 based on experience
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
