[Hiring] Director of Customer Success @Deel
Mar 18, 2025 - Deel is hiring a remote Director of Customer Success. 💸 Salary: unspecified. 📍Location: APAC, Australia, Singapore.
Role Description
As the Director of Customer Success at Deel, you'll take the helm in overseeing and managing the Customer Journey for our Enterprise client segments.
Reporting directly to the Head of Customer Success, you'll serve as a strategic partner, working to cultivate a robust and high-performing success organization. Your role will involve developing and leading our customer success strategy while collaborating with various internal teams across Deel to ensure we effectively engage, grow, and retain our customer base.
- Working with our executive team and leadership to develop, implement, build and lead the APAC customer success strategy.
- Drive strategy for our ENT segment - while helping managers achieve their team metrics.
- Building and leading the customer success function, including implementing technologies, building processes, driving the roadmap and measuring team performance.
- Developing deep relationships with our largest customers, serving as their partner in achieving their goals and desired outcomes.
- Building robust cross functional workflows with internal teams, including Sales, Product and Engineering, to deliver the best customer experience to drive growth and retention.
- Activating and renewing our customer base, acting as the customer's main advocate within Deel.
Qualifications
- 8+ years of experience in a customer success leadership position with experience working cross jurisdiction at unicorn start-ups or big tech companies.
- A strong understanding of Payroll is highly advantageous.
- Extensive experience in organizational/company design; designing company structures, performance frameworks, cross functional processes, and using data driven techniques to measure success.
- You have a track record of achieving metrics, and have developed and deployed successful expansion plans.
- You have a record of introducing and launching new technologies/strategies into existing operating models.
- You can build from the ground up.
- You have a relentless execution ethic and lots of energy.
Benefits
- Provided computer equipment tailored to your role
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including WeWork access where available
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| 📍 | Be aware of the location restriction for this remote position: APAC, Australia, Singapore |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
APAC, Australia, Singapore
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| 📍 | Be aware of the location restriction for this remote position: APAC, Australia, Singapore |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
