[Hiring] Customer Support Analyst @Yuno
Mar 18, 2025 - Yuno is hiring a remote Customer Support Analyst. 💸 Salary: unspecified. 📍Location: Malaysia.
Role Description
As a Customer Support Analyst, you will be part of the Implementation & Technical Account Manager Team.
- Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate.
- Prevention of critical incidents before they impact clients.
- Provide data-driven insights and propose improvements, positioning the NOC as a strategic team.
- Create standardized processes that ensure operational excellence and enable scalability.
- Ensure continuous operational coverage with well-defined shifts and seamless handovers.
- Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary.
Qualifications
- Basic knowledge in monitoring tools.
- Passionate about technology.
- Proficiency in Jira.
- Customer empathy and focus.
- Problem-solving.
- Fluent English.
Benefits
- Competitive Compensation
- Remote work - You can work from everywhere!
- Home Office Bonus - We offer a one-time allowance to help you create your ideal home office.
- Work equipment
- Stock options
- Health Plan wherever you are
- Flexible Days off
- Language, Professional and Personal growth courses
Company Description
At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment capabilities, allowing them to engage customers confidently and maintain global business operations with seamless payment integrations worldwide.
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| 📍 | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Malaysia
|
|
Job Type
full-time
|
Posted
Mar 18, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Malaysia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
