[Hiring] Customer Service Representative @NY099 IVYREHAB NETWORK INC
Mar 25, 2025 - NY099 IVYREHAB NETWORK INC is hiring a remote Customer Service Representative. 💸 Salary: up to $20 per hour. 📍Location: USA.
Role Description
At Ivy Rehab, we're "All About the People"! As a Customer Service Representative, you will play a crucial role in our mission to help enable people to live their lives to the fullest.
- Maintain inbound/outbound calls from patients professionally and respond to their inquiries
- Provide a high level of customer service to ensure patient questions or concerns are addressed effectively
- De-escalate situations involving dissatisfied customers, effectively offering patient assistance and support through varying operations and channels
- Route patient accounts to appropriate department as needed
- Manage administration, communicate, and coordinate with internal departments
- Effectively communicate with patients to explain and collect outstanding balances
- Accurate notations/tags/labels in the EMR system/phone system including recording details of comments, inquiries, complaints, and actions taken
- Set up acceptable payment agreements
- Attend team meetings, phone conferences, and training as needed
- Other duties as assigned
This position allows for remote work and may require travel for business meetings.
Qualifications
- High school diploma or equivalent
- Open availability, Monday through Friday - 7am to 7pm
- Previous healthcare, revenue cycle experience (Preferred)
- Physical, Occupational and Speech therapy knowledge a plus
- Bilingual/Spanish (Preferred)
- Passion for helping patients and enjoys navigating through revolving inquiries
- Experience working in Customer Service
- Excellent verbal and written communication skills
- Interpersonal skills that emphasize team building
- Ability to work effectively in a fast-paced environment
- Experience with a variety of EMR systems, Raintree experience (Preferred)
- Problem-solving skills, good judgment, attention to detail, and follow-through are a must
- Demonstrated ability to prioritize tasks and work with a sense of urgency
- Proficient in the use of computer applications, databases, word-processing, email, and website applications
- Able to react effectively and calmly in an escalated situation
- Know, understand, and follow teammate guidelines, HIPAA policies, and company procedures
Benefits
- Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture
- Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes
- Incentives Galore: Eligibility for full benefits package beginning within your first month of employment
- Generous PTO (Paid Time Off) plans and paid holidays
- Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning
- Empowering Values: Live by values that prioritize teamwork, growth, and serving others
Compensation
Compensation for this role ranges up to $20 per hour based on experience.
Equal Opportunity Employer
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
up to $20 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
