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Customer Service
Customer Service Representative
@Towne Park, LLC
[Hiring] Customer Service Representative @Towne Park, LLC
Mar 22, 2025 - Towne Park, LLC is hiring a remote Customer Service Representative. 💸 Salary: $21-$25 per hour. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
The Customer Support Representative, Revenue Optimization responds to both customer and client support requests related to revenue optimization services, including Parking Management Systems, enforcement and dynamic pricing.
- Assists with customers attempting to pay for parking or violations, violation disputes, and general parking questions.
- Proactively monitors revenue optimization locations to identify any technical issues before they create a need for client support.
- Helps ensure that revenue optimization technology and client base operate effectively to meet company, client, and customer needs.
- Manages day-to-day issues with minimal business impact.
Qualifications
- Minimum 2 years work experience in customer support or IT support role.
- Previous experience with ServiceNow or other support ticketing systems preferred.
- Excellent communications and customer service skills.
- Highly organized and effective at documentation.
- Able to quickly learn new software functionality.
Requirements
- Full competency with revenue optimization technologies and extensive knowledge of system-level networks, hardware, and software.
- Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines.
- Excellent troubleshooting and problem-solving capabilities.
- Ability to research information and track multiple priorities.
- Superior written and verbal communication skills.
- Knowledge and experience with SharePoint.
- Working experience with Office 365.
Benefits
- Employees are eligible to enroll in medical, dental, and vision insurance.
- Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Company-paid basic life and AD&D insurance as well as short-term and long-term disability.
- Enrollment in the company’s 401k retirement savings plan.
- Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
- Employees receive 6 paid holidays and accrue up to a maximum of 4 paid floating holidays per calendar year.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
$21-$25 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
