[Hiring] Customer Service Representative @Hanson Wade
Mar 23, 2025 - Hanson Wade is hiring a remote Customer Service Representative. 💸 Salary: $35.00 - $40.00 per hour. 📍Location: USA.
Role Description
As a Customer Service Representative, you'll be the first point of contact for our customers, providing expert support and ensuring a positive experience. You'll build and preserve relationships with our customers through professional and responsive service, addressing inquiries, resolving issues, and delivering timely solutions.
- Respond to customer inquiries via phone, email, and chat, providing clear and accurate information.
- Process customer orders, changes, and follow-ups.
- Handle customer complaints and concerns, offering solutions to ensure satisfaction.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with team members and departments to address customer issues effectively.
- Follow up on customer issues to ensure resolution.
Qualifications
- 1-2 years of experience in customer service or a related field.
- Excellent written and verbal communication skills.
- Flexibility to adapt to changes and maintain productivity in a dynamic work environment.
- Strong problem-solving skills and attention to detail.
- Proficient with computers and CRM systems (prior experience with customer service software is a plus).
Benefits
- 401(k) with company match.
- Dental insurance.
- Flexible schedule with remote work options.
- Health insurance.
- Paid time off (PTO).
- Vision insurance.
- Career growth opportunities and continuous training.
- Tuition Assistance Program.
Company Description
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$35.00 - $40.00 per hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 23, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
