[Hiring] Customer Service Consultant @Virtuagym
Mar 25, 2025 - Virtuagym is hiring a remote Customer Service Consultant. đź’¸ Salary: unspecified. đź“ŤLocation: Netherlands.
Role Description
As a Customer Service Consultant for the Benelux market, you will be responsible for creating excellent customer experiences and elevating our client success endeavors to new heights.
Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base.
- Investigate and resolve system issues collaboratively with the product department
- Deliver efficient and effective customer support via email and phone channels
- Build and nurture customer relationships to enhance retention and loyalty
- Offer creative solutions, handle objections, and de-escalate challenging client situations
- Encourage upselling and cross-selling to maximize customer lifetime value
- Address churn risks, cancellations, and payment-related queries
- Contribute to departmental process enhancements through feedback and project participation
Qualifications
- Proficiency in written and verbal Dutch (native level) and good written and verbal skills in English
- Tech-savvy, a critical and logical thinker
- Proven problem-solving skills and a knack for finding solutions
- Structured, and organized, with good time management and attention to detail
- Great at following instructions and processes
- Confidence, adaptability, and a positive attitude
- Prior experience in SaaS/software CS is preferred (this is not a call center position)
Requirements
Important note: please do apply if you meet 70%+ of the criteria. At Virtuagym we hire great people, not just resumes. If you can't check off a few requirements but are a fast learner, we’d love to hear from you!
Benefits
- Grow your career by having a direct impact on our business results, in a team where learning and personal growth are at the core
- Remote-friendly: you can work from your home in The Netherlands
- 25 paid vacation days per year (based on a full-time contract), with the option to buy extra vacation days when you have used up all 25 days
- Pension scheme and a holiday allowance of 8%
- We provide your home office set-up and hardware and a working-from-home allowance
- The Virtuagym Health Program: a monthly contribution towards your gym subscription (Trainmore, Basicfit, Classpass, Onefit etc.), Friends & Family gym discount and free video-on-demand workouts
- Work from abroad (within Europe) for up to 12 weeks a year with a maximum of 4 consecutive weeks
- Unlimited access to on-demand coaching with psychologists via chat, phone, or video call through the platform OpenUp
Company Description
Virtuagym is a leading and fast-growing innovator in the digital health and fitness domain, offering a Software as a Service solution and multiple native apps to users worldwide.
- We offer coaching and management solutions for trainers, studios, clubs and corporate wellness
- Our vision is to make the world a healthier and happier place
- We are an ambitious, passionate and multicultural team of talented people
- We believe in teamwork, challenging each other, being bold and adventurous
- Our talented staff of 175+ employees are based out of two locations: Amsterdam, NL, and Medellin, CO
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| đź“Ť | Be aware of the location restriction for this remote position: Netherlands |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Netherlands
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Netherlands |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
