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Customer Service
Customer Launch Engineer
@Happyco
[Hiring] Customer Launch Engineer @Happyco
Apr 02, 2025 - Happyco is hiring a remote Customer Launch Engineer. 💸 Salary: unspecified. 📍Location: Australia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
HappyCo is seeking a Customer Launch Engineer to provide expert frontline support for our customers during product launch and beyond. In this role, you will:
- Develop automations to manual steps within our launch flow
- Debug and resolve technical issues
- Collaborate with internal teams to improve processes
- Help customers integrate with HappyCo’s services
Your work will directly enhance customer satisfaction, accelerate launches, and reduce reliance on core engineering teams, allowing them to focus on product innovation.
Qualifications
- 2+ years of experience in a software engineering role
- Strong debugging and troubleshooting skills, particularly in SaaS or cloud-based environments
- Proficiency in coding or scripting languages (e.g., Python, JavaScript, SQL, or similar) for issue diagnosis and integrations
- Experience with APIs, web services, and system integrations to assist customers with product implementation
- Familiarity with cloud platforms (e.g., AWS, Azure, or Google Cloud) and infrastructure concepts
Requirements
- Experience providing direct technical support to customers, troubleshooting software issues, and managing ticket resolution
- Ability to analyze trends in customer issues and work with product teams to implement long-term solutions
- Understanding of SLAs and incident management processes, ensuring timely response to critical customer issues
- Strong communication skills, able to explain technical concepts clearly to both engineers and non-technical stakeholders
- Problem-solving mindset, capable of working under pressure to diagnose and resolve technical issues
- A proactive approach to continuous improvement, identifying process enhancements to streamline support and launch operations
- Collaboration skills, working closely with product and engineering teams to improve overall customer experience
Preferred Experience & Nice-to-Haves
- Experience with monitoring and logging tools (e.g., Datadog, Splunk, or New Relic)
- Prior work with CI/CD pipelines, DevOps practices, or software deployment processes
- Exposure to customer onboarding and implementation processes, particularly in a SaaS environment
- Background in working with B2B enterprise customers, especially in property management, real estate tech, or a related industry
- Previous experience in working in a global team working across time zones
Benefits
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest growing technology companies in the PropTech industry
- Generous paid parental leave
- Competitive and equitable pay, including stock options
- Access to employee assistance programs to support both physical and mental wellness
- Monthly stipends to support Wellness and Home Office expenses
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| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
💸
unspecified
|
Remote
Location
Australia
|
|
Job Type
full-time
|
Posted
Apr 02, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Australia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
