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Sales / Business
Account Manager
@Happyco
[Hiring] Account Manager @Happyco
Mar 22, 2025 - Happyco is hiring a remote Account Manager. 💸 Salary: unspecified. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As an Account Manager, your primary responsibility is to ensure the success and satisfaction of key customers. This involves:
- Developing strategic account plans aligned with customer objectives
- Serving as the main point of contact for customers
- Driving adoption, engagement, and upselling opportunities
- Conducting regular business reviews
- Monitoring customer health metrics
- Completing quality assurance audits
- Staying informed about industry trends and customer needs
Key Responsibilities
- Strategic Account Planning: Develop and implement strategic plans tailored to each key customer's business objectives and growth potential.
- Customer Relationship Management: Act as the primary point of contact for all customers, building strong relationships and understanding their unique needs and challenges.
- Adoption and Engagement: Drive adoption and engagement by providing proactive guidance, training, and best practices to ensure resident and on-site buy-in.
- Upselling and Expansion: Identify opportunities for upselling and expansion within your accounts, collaborating with sales teams to drive revenue growth, including managing contract renewals.
- Business Reviews: Conduct regular business reviews and performance assessments with customers, presenting metrics and recommendations for improvements and optimization.
- Customer Advocacy: Advocate for customers within the company, representing their interests and providing feedback to product, marketing, and support teams.
- Risk Management: Monitor customer health metrics and proactively address any risks or issues to ensure customer satisfaction and retention.
- Quality Assurance: Monitor quality assurance and service quality across customers, proactively addressing any risks, operational changes needed, and ensuring efficiency for customers.
- Industry and Product Knowledge: Stay informed about industry trends, competitive landscape, and customer needs to inform strategic decision-making and contribute to product development.
Qualifications
- 1 - 2 years working in Multi-Family or PropTech
- 2 - 3 years working in a customer-facing role
Requirements
- Strategic Thinking: Ability to develop and execute strategic plans aligned with both customer objectives and company goals.
- Customer Relationship Management: Strong communication skills to build and maintain positive relationships with customers.
- Data Analysis: Skilled in data analysis to identify trends, opportunities, and areas for improvement to drive customer success.
- Problem-Solving: Strong problem-solving skills to proactively identify and address customer challenges.
- Continuous Learning: Willingness to stay updated with industry trends, best practices, and new technologies related to customer success.
- Change Management: Skilled in managing change and guiding customers through new implementations and upgrades.
Benefits
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest growing technology companies in the PropTech industry
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay, including stock options
- Monthly stipends to support Wellness and Home Office expenses
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Sales / Business
Sales / Business
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
