Get daily remote job opportunities in your inbox

No middlemen, no spam, no infinite scrolling.

Get relevant job opportunities, one email at a time.

Unsubscribe at any time.

Back to Remote jobs  >   Customer Service
Customer Experience Specialist 1 @Schlage Lock Company LLC

[Hiring] Customer Experience Specialist 1 @Schlage Lock Company LLC

Apr 01, 2025 - Schlage Lock Company LLC is hiring a remote Customer Experience Specialist 1. đź’¸ Salary: unspecified. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Experience Specialist 1 is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner.

  • Demonstrates basic knowledge of the product and product features for one assigned brand.
  • Demonstrates basic knowledge of internal processes and system tools.
  • Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal.
  • Gain proficiency in product to understand the needs and expectations of customers.
  • Follow standard operating procedures to support and resolve customer requests: order status, expedite and tracking, order modifications, document reprints, initiation of returns and replacement orders, credit & debits to customer accounts, provide product pricing and availability, as well as ad hoc product inquiries as needed.
  • Act as customer liaison when working with cross-functional teams to resolve customer requests.
  • Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary.
  • Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable.
  • Utilize and manage appropriate ERP business systems.
  • Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution.
  • Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business.
  • Meet all service level agreements as assigned.
  • Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes.

Qualifications

  • 6+ months customer service experience in a fast-paced, collaborative, team environment.
  • HS Diploma or GED required.
  • Strong written and verbal communication skills.
  • Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.
  • Ability to multi-task, prioritize, and manage time efficiently.

Benefits

  • Health, dental and vision insurance coverage, helping you “be safe, be healthy”.
  • Competitive Paid Time Off.
  • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period.
  • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses.
  • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses.
  • Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury.
  • Life Insurance – Term life coverage with the option to purchase supplemental coverage.
  • Tuition Reimbursement.
  • Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards.
  • Employee Discounts through Perks at Work.
  • Community involvement and opportunities to give back so you can “serve others, not yourself”.
  • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching.

Similar Remote Jobs

More jobs at Schlage Lock Company LLC

More Customer Service jobs

More jobs in USA

Kickstart Your Job Search

Need advice to apply? Join our free Webinar « 3 Mistakes to Avoid When Looking For A Remote Startup Job (And What To Do Instead) »
Register for free

Unlock 55,078 additional remote jobs, advanced search & email notifications

Get Access Now

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Try for free - no card required.
Before You Apply
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Experience Specialist 1 @Schlage Lock Company LLC
Customer Service
Salary đź’¸ unspecified
Remote Location
USA
Job Type full-time
Posted Apr 01, 2025
Apply for this position Unlock 55,078 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Customer Experience Specialist 1 Apply for this position Unlock 55,078 Remote Jobs
Ă—
  • Unlock 55,078 hidden remote jobs.
  • Your shortcut to remote work. Apply before everyone else.
  • Click and apply. No middlemen, no hassle.
Remotive - Email digest of tips on remote work and productivity | Product Hunt

We’re not like the other sites. Come see why!

50% off in April 2025
  • Single payment
  • Lifetime access
  • Filter by location/skills/salary…
  • Create custom email alerts
  • Private Slack Community

Get relevant job opportunities in your inbox

    Remotive
    Find Remote Jobs
    Hiring Remotely
    Quick Access