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Customer Experience Specialist I @Schlage Lock Company LLC

[Hiring] Customer Experience Specialist I @Schlage Lock Company LLC

Mar 31, 2025 - Schlage Lock Company LLC is hiring a remote Customer Experience Specialist I. đź’¸ Salary: $35,500-$58,800. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Experience Specialist is responsible for improving the experience of our Allegion affiliates by providing customer service support for business requests in a professional and courteous manner.

  • Demonstrates basic knowledge of the product and product features for one assigned brand
  • Demonstrates basic knowledge of internal processes and system tools
  • Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email and/or the Allegion online portal
  • Gain proficiency in product to understand the needs and expectations of customers
  • Follow standard operating procedures to support and resolve customer requests:
    • Order status, expedite and tracking
    • Order modifications
    • Document reprints
    • Initiation of returns and replacement orders
    • Credit & debits to customer accounts
    • Provide product pricing and availability
    • Ad hoc product inquiries as needed
  • Act as customer liaison when working with cross-functional teams to resolve customer requests
  • Complete initial troubleshooting on return and warranty claims and escalate to the appropriate teams as necessary
  • Effectively use CRM to gather and document service requests to pass along defect free cases to supporting departments for review and resolution as applicable
  • Utilize and manage appropriate ERP business systems
  • Proactively monitor and follow up on customer service requests daily to ensure timely customer resolution
  • Accurately document service request in CRM to ensure data integrity for root cause problem solving activities across the business
  • Meet all service level agreements as assigned
  • Maintain active engagement in all training activities to ensure awareness of all Allegion product, policy, guideline, and procedure changes

Qualifications

  • 6+ months customer service experience in a fast-paced, collaborative, team environment
  • HS Diploma or GED required
  • Strong written and verbal communication skills
  • Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications
  • Ability to multi-task, prioritize, and manage time efficiently

Benefits

  • Health, dental and vision insurance coverage
  • Competitive Paid Time Off
  • A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
  • Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
  • Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
  • Disability Insurance – Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
  • Life Insurance – Term life coverage with the option to purchase supplemental coverage
  • Tuition Reimbursement
  • Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
  • Employee Discounts through Perks at Work
  • Community involvement and opportunities to give back
  • Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching

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đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Customer Service
Customer Experience Specialist I @Schlage Lock Company LLC
Customer Service
Salary đź’¸ $35,500-$58,800
Remote Location
USA
Job Type full-time
Posted Mar 31, 2025
Apply for this position Unlock 55,083 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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