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Customer Service Advocate II @001 BlueCross and BlueShield of South Carolina

[Hiring] Customer Service Advocate II @001 BlueCross and BlueShield of South Carolina

Apr 04, 2025 - 001 BlueCross and BlueShield of South Carolina is hiring a remote Customer Service Advocate II. đź’¸ Salary: unspecified. đź“ŤLocation: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves providing prompt, accurate, thorough, and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

  • Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
  • Handles situations which may require adaptation of response or extensive research.
  • Accurately documents inquiries.
  • Initiates or processes adjustments or performs other research as needed to resolve inquiries.
  • Coordinates with other departments to resolve problems.
  • Responds to, researches and/or assists with priority inquiries and special projects as required by management.
  • Provides feedback to management regarding customer problems, questions, and needs.
  • Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management.
  • Follows through on complaints until resolved or reports to management as needed.
  • Maintains basic knowledge of quality work instructions and company policies.
  • Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
  • Maintains all departmental productivity, quality, and timeliness standards.
  • Assists with the training of new employees and cross-training of coworkers.

Qualifications

  • High School Diploma or equivalent.
  • 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
  • Excellent verbal and written communication skills.
  • Proficient spelling, punctuation, and grammar.
  • Strong human relations and organizational skills.
  • Ability to handle high stress situations.
  • Good judgment.
  • Ability to handle confidential or sensitive information with discretion.
  • Ability to learn and operate multiple computer systems effectively and efficiently.

Requirements

  • Basic computer operating skills.
  • Ability to work with standard office equipment.

Benefits

  • Subsidized health plans, dental and vision coverage.
  • 401k retirement savings plan with company match.
  • Life Insurance.
  • Paid Time Off (PTO).
  • On-site cafeterias and fitness centers in major locations.
  • Education Assistance.
  • Service Recognition.
  • National discounts to movies, theaters, zoos, theme parks, and more.

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đź“Ť Be aware of the location restriction for this remote position: USA
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Back to Remote jobs  >   Customer Service
Customer Service Advocate II @001 BlueCross and BlueShield of South Carolina
Customer Service
Salary đź’¸ unspecified
Remote Location
USA
Job Type full-time
Posted Apr 04, 2025
Apply for this position Unlock 54,884 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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