Customer Experience Advocate II, Enterprise @Revolutionparts

[Hiring] Customer Experience Advocate II, Enterprise @Revolutionparts

Feb 21, 2025 - Revolutionparts is hiring a remote Customer Experience Advocate II, Enterprise. 💸 Salary: competitive compensation. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Join us as a Customer Experience Advocate (CXA) at RevolutionParts, where you'll embark on an exciting journey to guide our customers to success!

Become a trusted business advisor and primary point of contact for some of our top customers
Analyze and interpret key data points that help identify sales growth opportunities
Communicate clearly the progress of monthly/quarterly initiatives and goal progression to internal and external stakeholders
Identify key services and products that our customers can benefit from to help improve their ROI
Develop a trusted advisor relationship with assigned accounts, customer stakeholders, and executive sponsors
Enact timely and successful recommendations to meet your customers' needs and objectives
Utilize tools to forecast and track assigned account metrics and health
Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
Monitor and analyze customer’s usage of our product
Responsible for working with the Sales and Onboarding teams to integrate new clients and developing existing client relationships
Liaise between the customer and all internal teams
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Qualifications

At least 2 or 3 years of previous account management in a SaaS e-commerce technology company
Strong skills in using Excel to perform data analysis
Knows about eCommerce industry updates before most people
Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce
Strong verbal and written communication skills

Requirements

At least 2 years of experience in SaaS eCommerce - preferably in a customer success or similar position

Benefits

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Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Customer Experience Advocate II, Enterprise @Revolutionparts

Customer Service

Salary 💸 competitive compensation	Remote Location USA
Job Type full-time	Posted Feb 21, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.