Coordinator, Individualized Care @222 Cardinal Health 110, LLC

[Hiring] Coordinator, Individualized Care @222 Cardinal Health 110, LLC

Mar 25, 2025 - 222 Cardinal Health 110, LLC is hiring a remote Coordinator, Individualized Care. 💸 Salary: $18.10 - $25.80 per hour. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution.

Responsible for reporting adverse events within the required timeframe.
Create and complete accurate referrals and applications and keep updated on policy or procedural changes.
Investigate and resolve patient/physician inquiries and concerns in a timely manner.
Enter detailed information into company proprietary software while conversing via telephone.
Place outbound phone calls for patient follow ups or confirmations.
Demonstrate superior customer support talents.
Interact with the patient referral sources to process new applicants.
Steward patient accounts from initial contact through final approval/denial.
Prioritize multiple, concurrent assignments and work with a sense of urgency.
Maintain quality and provide an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes.

Qualifications

High School diploma or equivalent, preferred.
Previous customer service experience, preferred.
Knowledge of practices and procedures commonly used in a call center or customer service environment, preferred.
Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred.
Ability to use well-known and company proprietary software for maximum efficiencies, preferred.
Maintain a high level of productivity, preferred.
Ability to multitask while conversing, preferred.

Requirements

Applies acquired job skills and company policies and procedures to complete standard tasks.
Works on routine assignments that require basic problem resolution.
Refers to policies and past practices for guidance.
Receives general direction on standard work; receives detailed instruction on new assignments.
Consults with supervisor or senior peers on complex and unusual problems.

Training and Work Schedules

Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required.
This position is full-time (40 hours/week).
Employees are required to have ability to work the scheduled shift of Monday-Friday, 10:00am-7:00pm CT.

Remote Details

You will work remotely, full-time.
It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet.
We will provide you with the computer, technology and equipment needed to successfully perform your job.
You will be responsible for providing high-speed internet.
Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location.
Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.
Download speed of 15Mbps (megabyte per second).
Upload speed of 5Mbps (megabyte per second).
Ping Rate Maximum of 30ms (milliseconds).
Hardwired to the router.
Surge protector with Network Line Protection for CAH issued equipment.

Compensation

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage.
Paid time off plan.
Health savings account (HSA).
401k savings plan.
Access to wages before pay day with myFlexPay.
Flexible spending accounts (FSAs).
Short- and long-term disability coverage.
Work-Life resources.
Paid parental leave.
Healthy lifestyle programs.

Similar Remote Jobs

Unlock 53,536 additional remote jobs, advanced search & email notifications

Too many emails? Declutter your inbox with Meco

Your home for reading newsletters

Before You Apply

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

Coordinator, Individualized Care @222 Cardinal Health 110, LLC

Customer Service

Salary 💸 $18.10 - $25.80 per hour	Remote Location USA
Job Type full-time	Posted Mar 25, 2025

️

📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.