Case Manager @222 Cardinal Health 110, LLC

[Hiring] Case Manager @222 Cardinal Health 110, LLC

Mar 24, 2025 - 222 Cardinal Health 110, LLC is hiring a remote Case Manager. 💸 Salary: $21.50 - $30.70 per hour. 📍Location: USA.

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Role Description

The Case Manager supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules and HIPAA regulations. This position is responsible for guiding the patient through the various process steps of their patient journey to therapy.

Investigate and resolve patient/physician inquiries and concerns in a timely manner
Mediating effective resolution for complex payer/pharmacy (or other parties) issues toward a positive outcome to de-escalate
Proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner
Prioritize multiple, concurrent assignments and work with a sense of urgency
Communicate clearly and effectively in both a written and verbal format
Willingness to help external and internal customers
Working alongside teammates to best support the needs of the patient population
Maintain accurate and detailed notations for every interaction using the appropriate database for the inquiry
Self-audit intake activities to ensure accuracy and efficiency for the program
Make outbound calls to patient and/or provider to discuss any missing information as applicable
Assess patient’s financial ability to afford therapy and provide hands-on guidance to appropriate financial assistance
Document clear and accurate information and store in the appropriate sections of the database
Track any payer/plan issues and report any changes, updates, or trends to management
Handle escalations and ensure proper communication of the resolution within required timeframe agreed upon by the client
Support team with call overflow and intake when needed

Qualifications

2-4 years of industry experience with patient-facing or high touch customer interaction experience preferred
High School Diploma, GED or equivalent work experience, preferred
Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
Robust computer literacy skills including data entry and MS Office-based software programs
Ability to identify and handle sensitive issues, working independently and collaboratively within teams
Strong understanding of pharmaceutical therapies, disease states, and medication adherence challenges
Ability to analyze complex situations, identify potential obstacles, and develop creative solutions to address patient needs
Excellent written and oral communication, mediation, and problem-solving skills
Demonstrate superior customer support talents

Requirements

Mandatory attendance for new hire training Monday-Friday, 8:00am-5:00pm CST
Full-time position (40 hours/week) with flexibility to work any of the shift schedules during normal business hours of Monday-Friday, 7:00am-7:00pm CST
Remote work requires a dedicated, quiet, private, distraction-free environment with access to high-speed internet
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location
Internet requirements include:

Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment

Benefits

Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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Case Manager @222 Cardinal Health 110, LLC

Customer Service

Salary 💸 $21.50 - $30.70 per hour	Remote Location USA
Job Type full-time	Posted Mar 24, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Case Manager @222 Cardinal Health 110, LLC

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