[Hiring] Group Director, CX Strategy @EVERSANA
Mar 31, 2025 - EVERSANA is hiring a remote Group Director, CX Strategy. 💸 Salary: $139,000 to $205,700. 📍Location: USA.
Role Description
EVERSANA Intouch is looking for a Group Director, CX Strategy—a unique individual who is experienced in creating customer engagement in the moments that matter while leading a team across books of business. Our CX Strategy team develops personalized, cross-channel solutions with the individual in mind. Based on client business objectives, we meet patient and physician needs by delivering timely, relevant experiences—with the goal of building enduring customer relationships.
- The experiences we create are data-driven, so we are looking for innovative thinkers who are passionate about data.
- Group Directors are experts in digital channels and find opportunities to integrate new channels and drive innovation.
- Our solutions are grounded in technology, so an affinity for tech is a must.
- The Group Director, CX Strategy will be responsible for the overarching strategic direction of their portfolio, guiding a CX strategy team at varied levels.
- Group Directors also understand how our team of experts comes together to create advanced experiences and develop strong external and internal relationships.
Qualifications
- Bachelor's degree or equivalent education plus professional experience required
- Ten or more years of digital/multichannel CX strategy experience
- Guide a team in development of large, personalized, omnichannel experiences
- Develop thoughtful, innovative solutions founded in research and data
- Establish and grow vital internal and client relationships
- Embrace our methodology and process to ensure efficiency, quality and growth
- Embody the spirit of collaboration across SMEs
- Understand financials for business portfolio and CX utilization
- Participate in new business work to help showcase our CX strategy capabilities
- Craft and articulately present CX experiences based on strategy, insights and data
- Strong communication, presentation and interpersonal skills
- Proven leadership skills (both team building and the ability to lead cross-functional teams)
- Basic understanding of marketing cloud platforms
- Previous experience in pharmaceutical or healthcare marketing is highly desirable
Benefits
- Competitive salaries and benefits for all employees
- The anticipated base salary range for this position is $139,000 to $205,700
- Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location
Company Description
EVERSANA INTOUCH® is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.
- We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies.
- We embrace diversity in backgrounds and experiences.
- Improving patient lives around the world is a priority.
- We are deliberate and self-reflective about the kind of team and culture we are building.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$139,000 to $205,700
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 31, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
