[Hiring] Technical Product Specialist @RSM US LLP
Mar 27, 2025 - RSM US LLP is hiring a remote Technical Product Specialist. 💸 Salary: $85,600 - $146,300. 📍Location: USA.
Role Description
The Technical Product Specialist provides advanced technical support to end users, helping them understand and resolve issues.
- Provide product support to project teams and stakeholders.
- Identify and diagnose issues and problems.
- Review open tickets daily and promptly follow up on tickets.
- Categorize and record reported queries and provide solutions.
- Support problem identification and documentation.
- Promptly address assigned issues as appropriate.
- Advise users on appropriate courses of action.
- Monitor issues from start to resolution.
- Collaborate with appropriate teams or vendors for unresolved problems.
- Maintain records, inform users about the process, and advise relevant persons of actions taken.
- Assist with the development of standards and apply these to track, monitor, report, resolve, or escalate issues.
- Contribute to the creation of support documentation and knowledge articles for support teams.
- Act as a resource to other team members in the resolution of technical issues.
Qualifications
- Required: Bachelor’s Degree.
- Preferred: Accounting/Audit Knowledge.
Requirements
- Required: Strong communication skills.
- Strong people/interpersonal skills.
- Ability to work within multiple levels of the firm.
- Ability to learn and support new technology and products.
- Ability to deal with a variety of personalities.
- Ability to manage resources through multiple projects simultaneously.
- Ability to work under pressure.
- Strong facilitation skills.
- Preferred: Product Management.
- Familiarity with Microsoft Tools including Azure Dev Ops (ADO).
- Digital Audit Management Platforms.
- ServiceNow application or similar products.
- Experience creating workflow and flowchart documents utilizing Miro or Vizio.
Experience
- Minimum of five years’ experience acting as a support professional, systems analyst, or business analyst.
Leadership Skills
- Required: Team collaboration.
- Experience mentoring teams through problem resolution.
- Ability to accept criticism willingly and continuously look for feedback.
- Preferred: Presentation skills.
Benefits
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at this link .
Compensation
Compensation Range: $85,600 - $146,300. Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$85,600 - $146,300
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
