[Hiring] Codecademy Teams Onboarding Specialist @Codecademy
Mar 22, 2025 - Codecademy is hiring a remote Codecademy Teams Onboarding Specialist. đź’¸ Salary: unspecified. đź“ŤLocation: India.
Role Description
At Codecademy, we are dedicated to democratizing technical learning and helping individuals and teams develop. Reporting into the Director of Product Marketing, as a Codecademy Teams Onboarding Specialist, you will play a crucial role in enhancing our digital presence and improving customer engagement. This role will be focusing on inbound leads, answering questions, and providing onboarding support to improve conversion rates from trial to paid subscriptions.
- Engage with inbound leads to understand their needs and provide tailored onboarding support.
- Answer questions and provide detailed information about Codecademy Teams products and services.
- Focus on improving the conversion rate from trial to paid subscriptions by offering exceptional onboarding support.
- Collaborate with marketing, IT, and customer service departments to ensure a seamless onboarding experience.
- Track and report on key metrics related to onboarding and conversion rates.
- Provide feedback to the product and marketing teams to improve the onboarding process and customer experience.
Qualifications
- Minimum 2+ years of experience in a similar role, preferable in a SaaS or tech environment.
- Excellent written and verbal communications skills.
- Strong customer service and relationship-building skills.
- Ability to work independently and as part of a team.
- Proficiency in CRM systems and other relevant software tools.
Requirements
- Personally Accountable for Team Success.
- Confident Achievers.
- Intellectually Curious.
- Adaptable, Agile & Resilient.
- Customer First.
Equal Employment Opportunity
At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richly diverse demographic of learners with our product and in order to accomplish this, we believe our team should reflect that rich diversity. Our company celebrates diversity in all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- and works to create an inclusive workplace where people of all backgrounds and beliefs are empowered to better their futures.
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| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
India
|
|
Job Type
unspecified
|
Posted
Mar 22, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: India |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
